Front Desk Personnel

​​​​​ Job Description: 
• Communication Skills
• Understanding RPM’s business operations
• Customer/Client focus
• Conflict Resolution • Attention to detail
• Dependability
• Independence
• Initiative
• Analytical thinking (for problem solving) Core Duties, Responsibilities and Essential Functions
• Set up computer, cameras and phone in lobby. Ensure the reception desk area is free of extraneous materials. • Review daily log from previous shifts for any important information.
• Keep daily log of what takes place. i.e., packages, contractors, visitors, etc.
• Lock/unlock building upon leaving/arrival.
• Open door and greet residents and visitors and assist when deemed appropriate.
• Ensure all visitors sign the guest book at the reception desk.
• Direct all contractors, deliveries, and/or trades person(s) to North side service entrance and make sure they are registered and permitted to work within the building. Mail and package deliveries exempt.
• Oversee those residents moving in or out of the building and ensure that they abide by permitted hours and elevator use.
• Enter ALL service requests and issues in OneSource.
• Remain in the lobby at all times, except: When making rounds or When directed otherwise by the building manager o In cases of emergency
• Walk the grounds four times per shift and walk the building twice per shift to ensure property is properly maintained. Note any issues in daily log.
• Walk through the building at least once per day. Note any issues in the daily log.
• Ensure the immediate and proper enforcement of all rules and regulations of the Association as outlined in the Rules and Regulations Book.
• Disperse forms and violation notices to residents when needed.
• Answer and screen all incoming calls prior to transferring to Community Association Manager.
• Record and maintain parking decals. Job Description – Front Door Monitor March 2022
• Knowledge of locations to all emergencies shut-off switches.
• Specific open/close duties are listed on the attached sheet.
Working conditions and Physical requirements:
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices.
• Ability to perform the essential job functions safely and successfully with RPM’s internal procedures and policies as well as all related employee handbooks and training/safety manuals.
• Maintain regular, punctual attendance consistent with RPM policies & practices.
• Lift and carry up to 20 pounds.
• Must have oral and written comprehension and expression along with speech clarity and recognition.
• Ability to effectively use telephones, computers, and computer systems.
• Must be well groomed and in proper business casual attire when on duty: