Fulfillment Specialist

About Maesa

Maesa is the world's largest independent beauty incubator, housing numerous, fast growing "it" brands within all categories of beauty. We are a high growth global company in the middle of the transition from founder lead to private equity owned. With an incubation flywheel ideating on new global brand launches, Maesa pushes creative and technical boundaries to deliver exceptional performance and establish global staying power. Maesa has a keen focus on marketing and white space analysis, which guides its thinking on marketing existing brands as well as development of new brands through its extremely unique structure. We are vertically integrated globally with inhouse marketing, branding, product development/formulation, packaging design/engineering and regulatory. With a focus on modernity and sustainability, we design innovative solutions and make proactive choices to achieve environmental neutrality and consumer wellness. Maesa has mastered "commercializing creativity," making itself a leader in the fundamental revolutionary change in the beauty industry. Headquartered in New York and Paris, with additional offices in Los Angeles, Vienna, Dubai, Hong Kong, and Dongguan, Maesa employs about 400 team members worldwide.

Key to Maesa’s success is our allegiance to our Core Values which include:

COLLABORATION: Creating and fostering a welcoming environment for employees, partners, ideas, approaches, and endeavors — all through a spirit of warmth and inclusivity.

CURIOSITY: Inquisitive by nature and willingness to see different perspectives, being solutions-oriented while embracing new challenges, and learning along the way.

GAME-CHANGING: Being proactive in identifying new opportunities for growth and improvement and having the courage to pursue new ideas and solutions, within a culture of agility and adaptability.

CREATIVITY: Contributing to a culture that is dynamic, innovative, and forward-thinking,
and that encourages leaning into creative potential and experimentation in order
to drive growth and successful outcomes.

DISCIPLINE: Embracing focused, systematic, and goal-oriented behaviors with a disciplined and structured approach to create powerful outcomes.

About this Role

This role is based at our office headquarters in NYC, NY.  This is a hybrid role that includes a few days in office expected each week. Pay Range: $60,000 - $75,000.00/yr. Exact compensation may vary based on skills, and experience. 

Maesa is currently seeking a Fulfillment Specialist to join our team. This role reports to Director of Warehouse and Customer Service. The Fulfillment Specialist must work closely with supplier, carrier/shipping company and internal departments to ensure that all requirements are filled in a timely and accurate manner.

Core Responsibilities

• Plan and organize the shipments from our 3PL to the customer domestic and international DCs for product and fixtures.
• Submit orders to 3PL for picking and track to deliver in timely manners.
• Create UPC labels and packing lists from customer portals and provide to 3PL.
• Monitor shipment status and discrepancies and work with customers to provide solutions.
• Ensure that production is scheduled for timely delivery to meet start ship date on customers POs.
• Maintain accurate open order logs to track all orders.
• Process invoicing in internal system.
• Support with new retailer’s EDI onboarding and setup with EDI provider and 3PL as well as with ERP implementations
• Settle customer chargebacks and disputes, including overages, shortages, shipments to incorrect locations, etc.
• Reporting ad hoc
• Cross functioning interaction with multiple teams within Maesa as well as final customers and 3PL’s in different parts of the country.

Qualifications and Requirements

• 2 -3 years of experience in supply chain or related fields in consumer goods industry.
• Experience in international shipments, hazmat products.
• Knowledge of EDI implementation is a plus
• Advanced knowledge of Microsoft Excel required.
• Strong communication skills and attention to details.
• Excellent organizational skills.
• Ability to prioritize, multi-task and handle multiple responsibilities in a fast-paced environment.
• Ability to work independently and with a team.
• Flexibility and willingness to take on additional responsibilities when needed.

Perks & Benefits

Maesa offers a variety of benefits to eligible employees. Employees can choose to enroll in health insurance coverage, wellness programs, life and disability insurance, and retirement savings plans. Through generous paid time off and a hybrid office setup, Maesa encourages wellness and balance among employees. 

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