Google CCAI Developer

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

This posting is in anticipation of near future openings.

We are eeking an enthusiastic Google CCAI Developer to join our rapidly expanding Google Practice team. If you have a passion for new tech, love to continue to learn and pioneer in the AI space, keep reading.

As a Google CCAI Developer, you will have hands-on exposure to a wide range of technologies and will be responsible for providing technical solutions to meet the various needs of our clients. You will enjoy involvement in the full-life-cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process. You will work as part of a team of professionals that play a key role in implementing solutions and delivering results. 

What You'll Be Doing

• Support voice and digital AI Self-Service solutions for large, multi-location contact centers
• Design, develop and implement AI self-service applications with Google CCAI
• Ability to interface with clients as needed to drive towards implementation of AI solutions
• Serve as a strong contributor to the Google Delivery practice Google CCAI projects
• Collaborate with project team members to provide input to conversation design specifications
• Integrate to backend systems using web services, databases, and reporting
• Perform Unit Testing of developed code
• Assist with System and Functional Testing

What You'll Bring to the Role

• 8+ years of application development experience overall
• 4+ years of experience with Google Dialog Flow ES/CX
• 1+ year of technical on-hands experience with Google Cloud CCAI
• Google Certification a plus and/or Badge completion required
• Knowledge of Cloud Services Architecture, Apigee, Vertex AI
• Ability to support multiple projects at the same time
• Experience in supporting large multi-site contact center implementations
• Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon
• Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python etc.
• Must be able to work independently, be organized, self-motivated, and have attention to detail
• Excellent communication skills, both written and verbal
• Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift
• Support integrations with back-end data systems such as: Web Services REST API, Soap, SQL Server, Oracle, NoSQL databases, Reporting
• Bachelor's degree required

Desired Experience

• 1 to 2 years Cisco CVP/WebexCCE/CC/UJet design and architecture experience
• VXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, Five9
• Bilingual (Spanish) skills a plus

What You Can Expect

• The anticipated range for individuals expressing interest in this position is $120,000 to $130,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
• Benefits available to eligible employees include the following: Medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off.

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Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.

This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following: 

- Medical, dental, vision

- tax-advantaged health care accounts

- financial and income protection benefits

- paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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