Graduate Technical Support/Operations Engineer, Video Arch- 2025 Start

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, Tokyo and Sydney.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

We are looking for talented individuals to join us in 2025. As a graduate, you will get unparalleled opportunities for you to kickstart your career, pursue bold ideas and explore limitless growth opportunities. Co-create a future driven by your inspiration with TikTok.

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

About the Team
Video Arch is one of the world's leading video platforms that provides media storage, delivery, transcoding, and streaming services. We are building the next generation video processing platform and the largest live streaming network, which provides excellent experiences for billions of users around the world. Popular video products of TikTok and its affiliates are all empowered by our cutting-edge cloud technologies. Working in this team, you will have the opportunity to tackle challenges of large-scale networks all over the world, while leveraging your expertise in coding, algorithms, complexity analysis, and large-scale system design.

What you will be doing:
- Collaborate with developers to resolve issues encountered during the integration of video cloud services and address quality concerns that arise in the production service process.
- Manage suppliers' demands, identify and address integration issues, promote the development and optimization of technical specifications, and minimize service-related problems.
- Demonstrate overall awareness and contribute to the establishment of a Quality Service (QS) evaluation system. Improve problem-handling efficiency and effectively promote the resolution of quality and efficiency issues throughout the research and development process.
- Organize structured learning points and consolidate the developer handbook to create a shared knowledge base for the solution team.

Qualifications

Minimum Qualifications:
- Final year or recent graduate with a background in Information Technology, Software Development, Computer Science, Computer Engineering, or a related technical discipline.
- Solid foundation in computer science fundamentals and software design patterns
- Excellent data analytical skills and experience in data collation
- Familiarity with networking fundamentals and protocols (e.g., TCP/IP, HTTP/HTTPS)

Preferred Qualifications:
- Knowledge of audio and video multimedia protocols
- Understanding of Content Delivery Networks (CDNs) and distribution acceleration technologies
- Familiarity with Real-Time Communication (RTC) technologies
- Self-driven and keen interest in continuous learning and professional development
- Strong logical thinking abilities, prior experience with data-related tools and issue identification abilities

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy.

If you have any questions, please reach out to us at [email protected].