Group Product Manager, Product Platform

We are seeking a highly skilled and strategic Group Product Manager of our Product Platform to lead and drive the development of the Articulate 360 cross platform capabilities. As the Group Product Manager, you will be responsible for overseeing a portfolio of products and features that enhance our platform's functionality, focusing on account orchestration, subscription management, selling experience (touchless & ecommerce), user permissions & management, add-on pricing & packaging, and navigation. This role requires a strong blend of technical acumen, product management expertise, and a deep understanding of SaaS business and customer needs.

Our Product Managers are highly collaborative. We’re looking for someone with proven experience shipping real work in collaboration with a team of engineers, designers and internal business teams. 

You should also have experience executing product roadmaps and creating plans to meet milestones and goals. This is a great opportunity to take your past experiences with product strategy, project management and cross-functional collaboration to blend them into a high-impact role.

As a product-led company, it’s critical that we have the best Product Managers on our team. If you’re an experienced Product Manager with experience leading other Product Managers, we’d love to talk with you!

What you'll do:

• Strategic Product Leadership:
• Develop and articulate a clear product vision and strategy for the platform, aligning with overall company goals.
• Lead cross-functional teams to execute the product roadmap and ensure successful delivery of cross platform features.
• Account Orchestration:
• Define and implement strategies for effective account management and coordination to enhance user experiences and system level automations.
• Collaborate with sales and marketing teams to both business needs and customer needs and translate them into product platform enhancements.
• Subscription Management:
• Drive the development of subscription management features, ensuring a seamless and user-friendly experience for customers.
• Optimize subscription models to drive customer satisfaction, retention, and revenue growth.
• Selling Experience (Touchless & Ecommerce):
• Develop touchless and ecommerce solutions that streamline the sales process and enhance user engagement.
• Collaborate with sales and marketing teams to implement effective selling strategies through the platform.
• Assess and evolve ecommerce solutions and strategies to support fast growth and scale.
• User Permissions & Management:
• Design and implement robust user permission systems to ensure secure and efficient access to platform features.
• Oversee user management functionalities to enhance user onboarding, engagement, and satisfaction.
• Customer Identity:
• Define the end-to-end customer identity experience including sign up, sign in, sign out, password resets, two factor authentication, and single sign on flows.
• Guide the evolution of customer identity flows to ensure friction-free and cohesive platform experiences for our customers.
• Add-On Pricing & Packaging:
• Lead the development of add-on pricing and packaging strategies to maximize revenue opportunities.
• Analyze market trends and customer feedback to optimize product offerings and pricing models.
• Have a solid understanding of subscription management and accounting tools in order to maintain a strategic view when making decisions about pricing and packaging.
• Translate pricing and packaging strategies into solutions that scale.
• Navigation:
• Drive the improvement of platform navigation, ensuring an intuitive and user-friendly experience.
• Conduct usability studies and gather feedback to continuously refine and enhance platform navigation.

What you should have:

• 7+ years of experience in product management (with platform focus) or business technology
• Must have worked with multiple Saas businesses in order to have the necessary pattern matching needed for this role
• Have strong stakeholder management experience leading products that support multiple customer personas (internal and/or external customers)
• Have excellent problem-solving skills, with a creative and analytical mindset
• Strong understanding of account orchestration, subscription management, selling experience, user permissions, add-on pricing, and navigation
• Possess a “test & learn” mentality and are comfortable working in a fast-paced, dynamic and evolving environment
• Can balance big-picture thinking with deep-dive analysis and attention to detail
• Have excellent leadership skills, with the ability to inspire and motivate a team towards achieving a common goal
• Are deeply empathetic and passionate about understanding user needs and transforming them into tangible product features
• Experience in SaaS or technology-driven environments is preferred

About us

Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective. Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.

Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a human-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other. In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world. Read more about our values here. 

Articulate welcomes different voices and viewpoints and does not discriminate on the basis of race, religion, color, national origin, ancestry, physical and/or mental disability, medical condition, native language, pregnancy status, physical size, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, and military or veteran status, or any other basis protected by law. We are an equal opportunity employer and invite applicants to voluntarily disclose their race and gender on our application form to help us create a diverse company. This voluntarily disclosed information will not be shared with any hiring manager and will be kept in confidence by the Articulate human resources department and executives who are not hiring for this position. (For information about Articulate's privacy practices, please view our Privacy Notice)

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