Growth & Operations Manager, Grocery & Retail

Senior Commercial Manager, Grocery & Retail

About The Team

Grocery and Retail is a startup within Uber, a team focussed on growth, but with the support and leverage of Uber's large global ridesharing and delivery businesses. It is the delivery of everything that isn't restaurant food - think groceries, essentials, alcohol, pharmaceuticals, beauty, and more... We are creating something brand new! Many of the problems we face are new for Uber and require creative solutions that cater to different customers, we're able to solve them because we deeply care #BuildwithHeart.

About The Role

Uber Eats is looking for a Senior Commercial Manager who can collaborate with some of the largest Grocery & Retail accounts on Uber Eats in Poland. This role calls for a combination of relationship management, business strategy, operational excellence and problem solving. You should be comfortable in an "all hands on deck" environment, love solving problems and thrive in a startup culture.

What You'll Do

• Prospect into high-value accounts that are ideal targets for Grocery & Retail.
• Promoting Grocery and Retail value proposition - Clearly understand and communicate the value to prospects and customers.
• Lead and coordinate end-to-end sales for Enterprise prospects including qualification, education, pricing/quoting, contract negotiation and API integration.
• Provide opportunity status by regularly updating our CRM, doing weekly forecasts, and participating in quarterly business reviews.
• Building long-term relationships with Grocery and Retail customers - Develop meaningful and long-lasting relationships with key partners by focusing on building trust and crafting successful joint business plans.
• Monitoring the activity and analyzing data - Perform a broad range of financial, quantitative, and qualitative analyses to continuously improve the reliability of the orders and capture additional value. Look for ways to achieve and exceed monthly goals (financial and qualitative). Present and report key results to partners, internally and externally.
• Work closely with stakeholders in our internal teams (ex: Legal, Operations, Marketing) and internationally (ex: Tech, Product, Support, Regional Operations), in order to drive plans for your partners, solve their challenges and ensure that their feedback is used to improve our product and our operations.
• Contributing to Grocery and Retail offering improvement - Act as an ambassador of Uber's mission, brand, and product - being a problem solver for partners and team. Identify ways to further develop Grocery and Retail offerings to answer to partners' needs.

What You'll Need

• Comprehensive Experience: You bring 4+ years of experience in project management, account management, and operations, with a proven track record of engaging large enterprises and C-suite executives. Your background includes operational management and the development of optimized business processes.
• Strategic and Analytical Approach: Your strength lies in building compelling business plans, backed by strong analytical skills. Proficiency in analytic tools supports your ability to analyze data and present actionable insights. A clear understanding of business and P&L management underscores your commercial competence.
• Outstanding Communication: With excellent communication, interpersonal, and stakeholder management skills, you're adept at presenting to senior executives and negotiating with a keen eye on value retention.
• Project Leadership: Your project management expertise enables you to lead large-scale projects with efficiency. An independent work style, combined with the ability to make informed decisions, ensures project success.
• Adaptability and Agility: High adaptability to change and the ability to shift from strategic planning to immediate tactical actions exemplify your versatility. Your learning agility allows for quick adaptation to changing environments, maintaining high attention to detail throughout.
• Fluency in English and Polish.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].