Head of Client Insights, North America

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Role/Department: Head of Client Insights/HR Workforce Analytics

At Northern Trust, data drives all of our decision-making and HR is no exception. The HR Workforce Analytics team pioneers Northern Trust's approach to talent strategy and organizational growth. As a member of the team, this position will play an important role in helping our HR department address the people-related data and analytical needs of internal clients across the globe.

The Head of Client Insights North America is responsible for managing a team of technical and strategy professionals focused on delivering data-driven insights to global Business Unit leaders. The role requires a strong problem-solving approach for the co-creation of data tools and products, while also having excellent written and verbal communication skills for designing influential story-telling artefacts.

The role demands an innovative mindset in order to tackle complex client challenges, as well as a leader who thrives in an environment that embraces collaboration cross-functionally to scope, plan and execute projects on time.

This is an exciting opportunity to be a leader responsible for scaling the HR Client Insights function and training a group of professional focused on building new products and services aimed at unlocking talent opportunities across Northern Trust.

The key responsibilities of the role include:

• Consulting: Proactively communicate and collaborate with clients to ensure their core needs are addressed and implemented across internal business intelligence solutions and reporting artefacts • Product Co-Creation: Partner with Data Engineers to scope, conduct, and deliver data projects needed to support the HR Consulting Function while driving strategy and enhancements to key products • Process Improvement: Drive consistency in delivering data products to clients across different Business Units • Transformation: Influence and effect business process changes to support an efficient servicing and consulting environment• Driving Culture: Transform HR into a data-driven culture by executing a plan to maximize self-service analytics capabilities • Education: Share learnings and insights gathered from client consulting work through executive briefings, internal portals, and collaboration forums • Management: Develop a team of experts. Work to recruit, hire, onboard, retain, and provide career leadership for other passionate data professionals

Skills/ Qualifications:• 9+ years of overall experience and 5+ years of leading people and building high-performing teams that leverage technology to drive mission-critical priorities • 5+ years of demonstrable and practical experience in the Data and Analytics domain• 5+ years of experience as a consulting leader involved in stakeholder management, relationship development and delivery of client work• Experience developing data-driven presentations and delivering them to large audiences (Excel, Powerpoint and PowerBI)• Experience designing and implementing reporting solutions with strong data visualization skills

Self-starter looking to develop and apply analytical frameworks to help solve complex open-ended business questions with relevant data

The successful candidate will benefit from having:

• Workday• HR Data Analytics

Working Model: Hybrid (#LI- Hybrid)

We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected].

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.