Hiring Success Manager EMEA

Remofirst provides Global payroll and compliance for remote teams. We believe in Freedom of Work. To do this, we empower Employers to be free from geographical boundaries and state lines, and we allow employees to be free to pursue opportunities wherever they may exist.

We work with a global network of Employer of Record (EOR) partners to deliver our services. An Employer of Record (EOR) is an organization that helps companies expand internationally by hiring and paying employees on behalf of another company. EORs assume the responsibility for all formal employment tasks, including payroll processes and compliance documentation. Simply put, using an Employer of Record (EOR) allows companies to legally and efficiently employ workers in other countries without having to set up a local entity or risk violating local employment laws.

Remofirst was founded in 2021, remote-first since the very beginning. We believe in people, excellence, and delivery. To read more, please visit our website.

The Remofirst team is made up of problem solvers and overachievers, and we seek out others who are also passionate and relentless in their respective missions. The Client Success team sits at the heart of Remofirst, and supports clients from the moment they hire their first employee through our platform, and for the lifetime of their global employment journey. We work closely with our Sales, Product, and Finance colleagues to deliver a world-class experience. We also support our client’s global employees in collaboration with our network of local partners.

The Remofirst team is made up of problem solvers and overachievers, and we seek out others who are also passionate and relentless in their respective missions. The Client Success team sits at the heart of Remofirst, and supports clients from the moment they hire their first employee through our platform, and for the lifetime of their global employment journey. We work closely with our Sales, Product, and Finance colleagues to deliver a world-class experience. We also support our client’s global employees in collaboration with our network of local partners.

As a Hiring Success Manager, you’ll be the trusted advisor and main point of contact for clients and their global employees. You’ll guide everyone through local employment regulations and best practices, ensuring compliance at every stage. You’ll communicate clearly, keep stakeholders up to date, and provide a seamless onboarding experience for all.

What you'll be doing:

• Own the Onboarding Experience:

- Manage a portfolio of employees, overseeing the complete onboarding process through our Remofirst platform.

- Explain the global employment requirements, gather necessary documentation, and collaborate with third-party partners to ensure locally compliant paperwork.

- Keep all parties informed of progress every step of the way.

• Leverage EOR Expertise:

- Use your Employer of Record background to guide clients on best practices for compliant, efficient global hiring.

- Partner with our internal knowledge base and local experts to remain at the forefront of EOR solutions in each country.

• Maintain Accurate Data:

- Ensure all core information related to onboarding is correct and up to date in our systems.

- Work closely with our global network of partners to uphold compliance and consistency.

• Champion Continuous Improvement:

- Collect user feedback and share it with our Product team to influence future enhancements.

- Stay informed about product updates so you can advise clients and team members with confidence.

• Resolve Service Issues:

- Proactively manage any onboarding service issues, collaborating with internal teams and local partners to resolve problems efficiently.

What you’ll need:

• 2+ years of experience in Account Management, Customer Support/Success, or related roles—ideally in a SaaS platform environment.
• Employer of Record (EOR) experience or a strong background in global HR, payroll, or global mobility.
• Time Management & Organization: You’ll juggle client meetings, partner coordination across time zones, and internal tasks—strong prioritization skills are essential.
• Attention to Detail: Compliance is crucial in global hiring, and your diligence ensures accuracy at every stage.
• Empathy & Communication: You’ll interact with people from all over the world, so clear, friendly communication is a must. Excellent English (both verbal and written) is required.
• Independence & Initiative: You’re comfortable working autonomously, solving problems proactively, and reaching out for help when needed.
• Collaboration: Our global team thrives on diverse perspectives and teamwork; you should enjoy working with people from various backgrounds.
• Motivation & Drive: You’re passionate about our mission—enabling freedom of work globally—and are always looking to optimize processes and improve the customer experience.

Why work at Remofirst?

• Startup environment. Remofirst is an early-stage start-up. You have a voice and can influence and grow rapidly.
• Build & Scale From Scratch. Experience hyper-growth scale and help us build a great team of professionals worldwide that can help us achieve this ambitious vision. 
• Work for a Market Leader. Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers. 
• Compensation and perks are great! Competitive compensation. 100% remote work. PTO regulated by local statutory.
• Culture. We lead with respect, kindness, and the right to fail. We value hard yet smart work. Diversity and inclusion are part of our DNA. As we grow and evolve, we welcome your input to help us define our culture further.