HR Generalist

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

We are looking for an HR Generalist to help us provide a fantastic experience for Fronteers across Latin America and the United States. You will be responsible for executing a wide range of HR tasks, ensuring compliance with local labor laws, and fostering a positive employee experience. To succeed in the role, you must have proven experience in Chilean / LATAM HR administration, be a thorough and versatile professional, enjoy solving problems, and work well in a small, cross-functional, dynamic team.

Must be fluent in both English and Spanish.

What will you be doing?

• Deliver an outstanding experience to LATAM and US Fronteers by serving as a primary point of contact for HR inquiries and support.
• Manage the full employee lifecycle, including onboarding, offboarding, employee data management, and HRIS (BambooHR) management for LATAM and US Fronteers.
• Assist with HR administration tasks across LATAM and the United States, including benefits enrollment, leave administration, payroll processing, and HR reporting.
• Coordinate with external vendors as needed for payroll, benefits administration, and other HR services, currently utilizing Deel as our Employer of Record (EOR) in Chile.
• International mobility: support future and current Fronteers to obtain work authorization with the help of external partners.
• Ensure compliance with requirements from a People Operations perspective and applicable regulations.
• Manage data integrity in databases, data libraries (Google Drive, Intranet, etc.) and systems (BambooHR) and provide ad hoc reports to management.
• Assist in the development and implementation of HR policies and procedures that align with Front’s company objectives.
• Lead or take an active part in projects related to any HR topic critical for our success (Diversity, Equity,Inclusion, and Belonging; talent management, employer branding, etc.).
• Create a strong company culture in LATAM by planning and executing events and other culture initiatives.

Requirements

• Fluency in both English and Spanish is required, both written and verbal.
• Strong understanding of labor laws and regulations in Latin America, with proven experience in Chilean labor law required.
• 3+ years of experience in HR Administration as an HR Operations Specialist, HR Coordinator, HR Generalist, or a similar position, preferably in a multinational company.
• You’re passionate about supporting and helping people, always.
• You are able to maintain confidentiality and act with discretion and diplomacy.
• You demonstrate a high level of attention to detail, accuracy, and great prioritization skills.
• You have a deep fit with our culture and values.

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.