HR Operations Analyst

About the role:

As Forter’s HR Operations Analyst, you will play a crucial role in supporting the day-to-day administration requirements within the HR department in addition to contributing to its evolution of Operations and Benefits processes as Forter continues to grow its HR Operations function. You will be involved in evaluating and optimizing processes, supporting benefits administration, ensuring compliance with regulations across multiple countries, and providing support to employees regarding their miscellaneous HR and benefit inquiries. This role will report to the Senior HR Operations Manager, based in the USA. 

What you'll be doing:

• Lead/partner with stakeholders to facilitate the onboarding/offboarding process(es) for employees across EMEA and APAC
• Respond to employee inquiries and provide guidance and/or escalation on HR and benefits-related matters.
• Maintain employee records and other HR data within our HRIS and across a variety of other systems, ensuring accuracy, confidentiality, and data security. 
• Assist in identifying opportunities and implementing improvements for international HR processes with a focus on efficiency, scalability, and global consistency. 
• Generate recurring and ad-hoc reports for management, auditing, and business planning purposes.
• Alongside local HR team members, act as cultural liaison for Israel base of operations, ensuring feedback and desires across benefits, processes, communications, and more are being escalated and addressed as needed.
• Partner with benefit vendors and brokers to facilitate the administration of employee benefit programs from enrollment through termination while ensuring secure compliance across a variety of countries 
• Collaborate with relevant stakeholders to support the consistent and timely application of Leave of Absence policies, procedures, and communication
• Work with vendors to coordinate and facilitate the annual benefits open enrollment process, where necessary. 
• Provide communication materials and support employees through education sessions on benefit offerings, changes, and other related topics as needed. 

What you'll need:

• Bachelor's degree in Human Resources, Business Administration, or a related field
• 2-4 years of hands-on experience in HR operations, benefits, and LOA administration
• Resourceful problem solver with a bias towards partnership and action that thrives on solving tough challenges
• Ability to work both independently and within a dynamic team environment on various projects and tasks
• Some familiarity with benefits and compliance regulations across EMEA and APAC 
• Detail-oriented analytical skills and the ability to manage multiple tasks with accuracy
• Excellent communication and interpersonal skills

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Forbes Cloud 100 (2021, 2022)
• SAP Pinnacle Awards “New Partner Application Award” (2023) 
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.