Human Resources Business Partner

WillowTree, a TELUS International Company, is an award-winning digital product consultancy driven by innovation and grounded in strategy and user-centric design. We create long-term partnerships with the world’s leading brands to build and design digital flagship products crucial to our clients’ business needs. We’re a global consultancy with a client list that includes the NBA, Capital One, Mastercard, Charles Schwab, PepsiCo, AB InBev, Marriott, Domino's, and many more. Ultimately we measure ourselves by the outcomes we achieve for our clients. 

In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT).  The combined company brings an unparalleled ability to deliver customer service solutions to our clients, including apps, websites, voice experiences, content moderation, AI annotation, and customer experience representatives.

Our Human Resources Business Partners are integral parts of our team at WillowTree. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity in our Durham, NC office.  

As a Human Resources Business Partner, you'll be a strategic partner to executives in designated areas of our business. You'll provide coaching and subject matter expertise to executives and managers to drive performance improvements and successful outcomes of personnel challenges. You'll be a key resource for internal team members regarding performance development and career growth. You'll collaborate with the HR Operations team to cultivate an environment where everyone at WillowTree can thrive.

We understand our responsibility to create a diverse, equitable, and inclusive place within the tech industry, while pushing to make our industry more representative. As such, we need candidates who value diversity and inclusion through their work, team collaboration, or mentorship. In your cover letter, we encourage you to reflect on diversity, equity, and inclusion.

• Coach and support managers and executives to ensure our performance development system is helping team members grow and thrive
• Support our team members’ career growth and ensure WillowTree remains one of the Best Places to Work
• Operate autonomously within a specific practice, while also cross-collaborating with the rest of the HR team to create an extraordinary experience for our team members to ensure they’ll want to stay and thrive at WillowTree
• Advocate and develop a culture that values meaningful mentorship, inclusion, and innovation
• Champion the use of our performance management system within the company to influence open communication and feedback
• Work with our HR team to manage our performance appraisals, feedback program, and overall performance development processes
• Partner with leadership and team members to tailor HR best practices to meet their evolving needs.
• Collaborate with HR peers to drive innovative solutions, implement best practices and advocate for teams as needed
• Manage personnel and employee relations issues in coordination with leadership
• Assist managers in presenting coaching plans and performance development conversations
• Conduct or assist with investigations, grievances, and disciplinary matters
• Manage accommodations and leaves in collaboration with HR peers
• Assist in the development of personnel policies and procedures
• Ability to work in a fast-paced environment, quickly adapt to change, and thrive in a complex and highly collaborative atmosphere in which ambiguity is constant

• 5+ years of experience with many different aspects of Human Resources - from performance management and employment law to employee relations and benefits administration
• Experience in an HRBP or similar HR role 
• Experience coaching executives and managers in challenging situations
• Experience using an HRIS (eg. BambooHR, UKG, Kronos, Workday) and Performance Management System (eg. Lattice, Workday)
• You’re passionate about inclusion and always looking for ways to make people feel heard
• You don’t shy away from difficult conversations — you’re comfortable giving and receiving feedback to help team members go beyond their full potential

• You have your PHR or SHRM-CP Certification
• Background in the creative or tech industry
• You have experience in a fast-growing company with changing business needs

We offer a place to be yourself.

Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You’ll work hard here; however, we’ll balance that with a culture that supports your growth and cares about your well-being. We’re committed to creating an environment of inclusion — a place where every Tree can thrive.

We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits.

WillowTree celebrates our differences and provides equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.