[IBM Japan] Technical Support Representative

Introduction
A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue you’ll love your career at IBM.

Your Role and Responsibilities
Responsible for IT infrastructure solution construction implementation systems integration and management. Delivery of high-quality technical solutions to clients in response to their business requirements. Tasks performed require integrating hardware software and network solutions in Cloud Hybrid Cloud and legacy IT infrastructure environments. Work with IBM teams which may include clients vendors subcontractors and other partners. Technical Specialists primarily apply their technical skills in an internal or external client billable services and implementation environment. Will work in shift　rotations at the IBM Data Center. Remote work not available but may work from home on weekends depending on project requirements.

• Rack build cable configure and provision Intel and AMD servers
• Rack cable and deploy networking equipment
• Troubleshoot test quality assurance of server hardware
• Professionally resolve hardware issues via trouble ticket
• Troubleshoot and resolve problems with basic network and operating system installations and configurations
• Monitoring and managing datacenter infrastructure
• Monitor and assist our automated provisioning system for new server orders
• Monitor and escalate issues with customer’s servers as necessary
• Monitor and escalate any abnormalities in datacenter through regular walkthrough

Required Technical and Professional Expertise
• 2 to 3 years of experience working in a 24/7 datacenter environment
• Experience in Operating System Installation (Windows Server Linux Unix VMWare etc.)
• Experience in racking cabling and deploying servers and networking equipment
• Good knowledge of PC hardware concepts and component installation
• Good knowledge of various internet-related services and software (mail web trouble ticket system etc).
• Solid understanding of RAID technologies
• Able to work in shift rotations that may include day evening overnight and/or during weekends holiday
• Must be willing to learn quickly multi-task and work in a fast-paced environment
• Must be fluent in English. Japanese skills not required.

Preferred Technical and Professional Expertise
• Applicable IT certifications: CompTIA (A+ Server+ Network+) Cisco (CCNA)
• Customer focused attitude with previous customer service experience.
• Able to work independently with minimal supervision and/or with a team