Implementation Analyst Reporting Specialist

The Implementation Analyst - Reporting Specialist is an active member of the Implementation Analyst team, delivering custom reporting/documentation project work related to the purchase of Baker Hill software/solutions. The Reporting Specialist may function as a member of a project team for larger-scaled implementations or may serve as the single project contact for smaller client engagements. The objective is to become the subject matter expert for the custom reporting/documentation within the solutions we deliver to the clients of our organization.

Essential Functions

• Serves as a vital project team member, responsible for the implementation of Baker Hill business solutions. For smaller engagements, may be asked to perform dual roles as the project manager and implementation analyst.
• Implements primarily custom deliverables in an efficient and effective manner while working within a pre-defined scope of work. This role will work on multiple projects of varying scope and duration.
• Clearly communicates implementation process to client team members and set proper expectations throughout the engagement.
• Advises client and internal personnel in the resolution of technical or complicated issues associated with implementing Baker Hill custom reporting/documentation solutions.
• Consistently provides timely project status updates to appropriate project team members and executive management.
• Creates and maintains project reference documentation and support materials for ongoing client use.
• Provides post-implementation assistance, as needed, to resolve client issues received by the Client Services Technical Support Team.
• Operates as a client advocate, contributes to the identification of new and/or improved solution workflow, practical utilization and technical application specifications to reflect client business requirements.
• Participates in corporate readiness during the transition of new solution releases to anticipate the effects new changes may have on the implementation of current and future projects.

Requirements

• BA - Information Technology/Systems, Informatics, Computer Science or similar preferred
• 3-5 years' experience as a report writer/designer, business analyst, implementation analyst, or similar
• Experience working directly with clients.
• Strong organizational, time management, and problem-solving skills
• Ability to manage multiple projects simultaneously
• Fast self-starting learner with a demonstrated ability to learn new software solutions and interfaces.
• High proficiency in Microsoft Office suite of applications with strong emphasis on Word, Excel, and PowerPoint design
• Detailed and focused work ethic with a solid understanding of reporting software and database structure
• Banking/financial industry knowledge preferred but not required.