Implementation Manager

Job type: Full time, Hybrid - (3 or more days in office)

Location: 3131 Camino del Rio N, Ste 650, San Diego, CA 92108

Role Summary:

TEAM is looking for a radically organized, highly-accountable project manager to provide a top-tier experience for our largest new client onboardings. The Implementation Manager will report to the Director of Client & Employee Success and will be tasked with managing the onboarding process for large-scale, high-profile client relationships. The Implementation Manager is expected to coordinate all steps of the onboarding process for accounts and employees based on internal and external deadlines, serve as a consultative expert to our new customers, and manage multiple client requests from various business lines. This individual will be critical in ensuring TEAM's ongoing success in growing relationships with new and existing partners alike by establishing trust with our clients from the beginning of their time with TEAM.

What you will do:

• Manage a high volume of account and employee onboarding requests by coordinating internally with our HR, Payroll, and other service teams to ensure proper execution and to address any customized client-specific requests.
• Project manage large-scale, high-profile, onboarding projects. Oversees all aspects of the implementation process.
• Proactively develop tools & strategies to optimize the implementation process.
• Successfully represent the company by fostering a solid rapport and partnership with clients in an effort to maintain and expand on existing partnerships.
• Maintain a high bar for service excellence by responding to all client inquiries in a timely, solutions-focused manner, collaborating internally as needed, and providing clear and thoughtful responses.
• Craft scaleable custom solutions for clients based on needs and requests. Ensures all customizations and client commitments are properly communicated to ongoing service teams.

This role is based in California. The California pay range for this position is $75,000 - $85,000 annually. Compensation is based on several factors including but not limited to the applicant's skills, work experience, knowledge, abilities, education, etc. Note that this range may not apply to employees based outside of California.

Requirements

• Strong interpersonal instincts, emotional intelligence, and executive presence; ability to quickly build trusted relationships internally and externally.
• Keen ability to think critically, problem-solve creatively, and guide decisions in a consultative, client-centric manner.
• Ability to juggle multiple priorities and competing deadlines effortlessly in a fast-paced team environment and collaborate effectively with multiple teams. Takes accountability for individual and department success on all tasks, demonstrating natural competitiveness to run through walls to achieve goals.
• Possess exceptional written and verbal communication skills, with proven ability to convey critical information in a clear and concise manner and to deploy various communication techniques to influence outcomes.
• Highly organized project manager with a strong drive to hit goals and deadlines. Ability to manage various groups and contacts to meet and exceed client expectations.
• Experience in large implementations within a service related industry, Human Resources experience a plus.
• Possesses proficient knowledge in MS Office applications such as Word, Excel, Outlook, and Powerpoint.
• Bachelor's degree and/or minimum of 1-2 years of account or project management experience. Experience with a staffing company or a PEO is a plus.

Benefits

Benefits:

Company-sponsored medical, dental, and vision plan for employees and their dependents, 401(k) participation and match after 3 months of continuous service, wellness program, learning development program, life insurance, long-term disability coverage, charitable contribution matching, volunteer time off, and employee assistance program. In addition to accrued vacation time and sick time, TEAM recognizes 12 paid federal holidays. For team members based in the San Diego office, we provide daily catered meals, weekly massages, an onsite fitness center, a fully stocked pantry, happy hours, free parking, and much more.

Company Description:

TEAM Risk Management Strategies (www.teamemployer.com) is the national leader in the outsourced household employment market. Founded in 2003, we provide payroll, outsourced human resources, and risk management solutions, enabling individuals to choose and effectively manage their own in-home service providers. Beyond payroll and risk management, we specialize in fanatical customer service and partner with many of the nation's largest blue-chip banks and financial institutions.

We are a high-performing team pursuing aggressive growth targets. We're proud of our 93% client NPS, 15% organic revenue CAGR, and 99% revenue retention. We like to win, but we also have fun doing it: we have a close-knit family culture and keep things light with our regular team celebrations, pranks, and costume contests.

Our Mission:

To provide expert employment solutions, compassionate service, and creative partnership to the people we serve.

Our Vision:

The people we serve and those who support them have peace of mind knowing they can choose their own service providers without the burden or risk of being an employer.

Our Values:

• Teamwork: We work together to overcome even the toughest challenges.
• Compassion: We care deeply for those we serve and each other.
• Service: We take pride in going above and beyond to make life easier for the people we serve.
• Resolve: We persevere with courage in the face of adversity.
• Inclusion: We welcome all people and ideas with warmth and an open mind.

• Fun: We take our work very seriously, but not ourselves.