Infrastructure Engineer

Job Summary:

DT Professional Services is seeking a Mid-Level Infrastructure Engineer to support our DISA Client in Crystal City, VA in a hybrid capacity! We provide reliable engineering (backend support) and analytical support services including Microsoft SharePoint and Microsoft Dynamic 365 CRM platforms as a service to its customer base to host a variety of mission applications, collaboration, business intelligence, and workflows. Our team operates, maintains, assimilates, and upgrades multiple SharePoint and CRM instances. We examine and rationalize the existing content and customizations in the SharePoint production farms with the intent of migration to future generation environments. As a Mid-Level Infrastructure Engineer with familiarity of Microsoft Dynamic Customer Relations Management (CRM) and Platform, you will be using cutting edge SharePoint technologies, such as delivering the best solutions to our clients. The ideal candidate will resolve issues, system configuration, perform upgrades, and implement changes to the environment in order to maintain the SharePoint/CRM environments. This position is Hybrid (some on client site requirements) in Crystal City, VA. Applicants selected will be subject to a government background investigation and must meet eligibility & suitability requirements, and an active or interim DoD issued Secret Clearance is required.

Responsibilities:

• Provide tier 3 and tier 4 technical support for SharePoint & CRM environments
• On-call support high level incident and outages outside standard work hours
• Coordinate with JSP Collaboration Teams (Service Partners) to support ATOs, updating necessary documentation, etc
• Patching on a recurring basis
• Applying STIGS as needed (Ensure current STIG checklists are up to date and validate when new STIGs are released by DISA for SharePoint systems)
• Work closely with SharePoint Architect for review and approvals of enterprise infrastructure designs that adhere to DoD security requirements
• Remediate IAVA findings for SharePoint and Dynamics CRM
• Buildout SharePoint and CRM environments virtually hosted machines
• Support Migrations for SharePoint & CRM
• Support custom development deployments
• Implement SP governance in coordination with the Governance Manager
• Provide input for weekly and monthly reports
• Coordinate with ISSO, customers, SharePoint Engineering, and underlying service providers for resolution of STIG findings and POAMs
• Engage with the F5 team to configure the F5 load balancer to allow high availability and continued operation of SharePoint and Dynamics CRM
• Submit and track CRQ, incidents & work orders as need and work with service partners to resolve
• Participate in ECRB & CAB meetings as necessary
• Resolve Incident & work order tickets related to SharePoint/CRM infrastructure
• Provide ADHOC SharePoint/CRM infrastructure related reports as needed
• Maintain and peer review on periodic basis of internal engineering assets, (i.e. master server list, script repository, and etc.)
• Maintain supporting infrastructure documentation
• Maintain and track application-level certificates for all SharePoint/CRM farms on NIPR/SIPR.
• Maintain, troubleshoot, monitor, and improve SharePoint and CRM databases in adherence with MS best practices and procedures
• POC validation/testing for non-OTB solutions and applications (3rd party)
• Troubleshoots, manages, and configures IIS and SharePoint infrastructure
• Facilitate and support troubleshooting of systems included but not limited to OS, SQL, Trelix (HBSS), networking, firewall, and any other components to support a fully functioning SharePoint/CRM farm

Basic Qualifications:

• Active or interim DoD Secret Security Clearance
• Security+ or equivalent certification, Computing Environment (CE) certificate or certification pertaining to the Cyber Workforce IA role and position
• Excellent organizational and time management skills; ability to work independently and solve problems
• 4+ years of infrastructure/system engineering experience
• Experience with SharePoint 2013 and 2019
• Familiarity with SharePoint Online and CRM systems
• General CRM/Platform/Server migration experience
• Demonstrated ability to synthesize business requirements into system functionality within the CRM/Platform and SharePoint framework
• General experience with CRM/SharePoint configuration through the web UI
• General/working knowledge of Active Directory, DNS, LAN/WAN, IP addresses, and SQL server administration to complete a variety of projects
• Troubleshooting experience, working through various technical issues related to SharePoint or dependencies
• Microsoft or FedVTE certification focused on Server OS, SharePoint, or CRM
• The desire to gain or use extra-curricular certifications as part of ongoing professional growth
• Must be within commuting distance of DC metro area to come on client site as required. Those in Chesapeake, VA commuting distance will also be considered.

Preferred Qualifications:

• Bachelor’s Degree in IT or Engineering
• Experience with migration tools such as AvePoint DocAve, Fly
• Acquired Microsoft certifications, especially MCSE. Ability to support a Dynamics Office 365 environment
• Experience with monitoring tools such as Splunk
• Experience with disaster recovery efforts for IT
• Cyber Security Technical Engineering Support to SharePoint

The compensation range for this position: $110k - $140k annually.