Infrastructure Support Lead Engineer at Tekion - Other US Location | Job Transparency - Job Transparency | Find Your Dream Job with Full Salary Transparency

At Tekion, we're building the only cloud-native platform that is transforming the automotive retail industry, leapfrogging it into the future and providing unparalleled customer experience. We're creating seamlessly integrated, elegant, and intuitive solutions built with cutting edge technology and powered by Big Data, Machine Learning (ML)/ AI and Internet of Things (Connected vehicle to connected devices). We’re harnessing passion, entrepreneurial spirit, deep industry expertise and the latest technologies to create something very special. We're inventing new technology along the way to overcome barriers and solve big problems, all while having a blast doing it!

*Please note this position is based on-site in our West Chester, OH office

Job Description

This role will be the top escalation point for customer issues. This position will be supporting our implementation engineers in the field pre and post go-live. The successful candidate will work on various issues surrounding networking, systems, and more. Applicants must be personable, as this is a customer facing position.

Key Responsibilities

SME and top escalation point for client/customer issues through phone, chat, and email
Hands on with networks, printers, scanners, IOT devices, and phone systems
Troubleshooting various networking issues
Run diagnostics to resolve employee reported issues
Work with routers, switches, racking, and cabling

Skills and Qualifications

Strong understanding of network infrastructure
Experience in troubleshooting network related issues
Experience with network equipment such as routers, switches, access points
Proficient in troubleshooting technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Excellent oral communication skills
Detail oriented in order to keep detailed notes on tickets

Preferred Skills

CCNA/CCNP is desirable but not necessary

Perks and Benefits

Competitive compensation and generous stock options
100% employer-paid top-of-the-line medical, dental and vision coverage
Great benefits including unlimited PTO, parental leave and free snacks and beverages
The opportunity to work with some of the brightest minds from the Silicon Valley’s most dominant and successful companies
Be part of an early stage, hyper-growth startup with the opportunity to grow and prosper
Work on the latest and coolest technologies – everything is home-grown and built ground-up
Dynamic work environment with a strong sense of community and collaboration
Open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
Exciting opportunities for career growth and development

Current Tekion Employees – Please apply via Greenhouse Internal Job Board

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

For California residents you can review Tekion's California Privacy Policy here.

Infrastructure Support Lead Engineer

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