Insurance Verifications Specialist (Remote)

We are looking for an hourly, full-time Insurance Verification Specialist to join our customer-oriented rapidly growing team! This position plays an integral role in the patient and family experience by expediting the insurance process while maintaining a high level of professional communication. This person will efficiently compile benefits, eligibility, criteria, and prior authorization requirements for multiple insurance companies throughout the country as it relates to the DOC Band treatment. We’re looking for someone who can thoroughly research and pinpoint the critical insurance answers our Insurance Liaison team needs to implement the insurance process for families.

The perfect candidate is self-motivated and enjoys both collaborating with a team of passionate individuals and completing a high volume of tasks each day in a dynamic work-from-home environment. They love learning new things in a fast-paced, ever-evolving company. We’re looking for someone who enjoys solving problems with a high sense of urgency to ensure our insurance process is as efficient as possible.

We will train you on the insurance verification process and the things unique to Cranial Technologies!  

At Cranial Technologies we’re not just reshaping heads, we’re reshaping lives. Our number one priority is our patients and their families. Families choose us because of the different kind of healthcare experience we offer through exceptional customer service, superior outcomes using the DOC Band®, and a passion for the babies we treat.

Responsibilities include:

• Research, review and effectively document benefits, eligibility, and authorization requirements within our system
• Coordination of information between referring physicians, insurance companies and our own treatment clinics
• Partner with internal departments and external payors with a high level of professional communication and efficiency
• Calculate and communicate cost shares, co-payments and financial responsibilities with the Insurance Liaison team, so they may provide the information to our patients and their families
• Complete 35-50 verification tasks per day with a high level of accuracy.

Requirements: 

• 1 – 2 years of internal and/or external professional communication
• 1 – 2 years experience with computer softwares such as Microsoft Outlook and Adobe
• Investigative, curious, and problem-solving mindset
• Strong organizational skills and attention to detail
• Self-motivated, task-oriented mindset with a strong ability to multi-task
• Professional verbal and written communication style with team members and payors
• Ability to work on a team as well independently
• Ability to learn new things and apply them in a fast-paced, ever-evolving environment