Integration Specialist

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What You'll Do:

• Assist FloQast customers with Integrations across the entire pre-sale/post-sale lifecycle by interfacing with end-users and their IT departments, ensuring third-party applications are successfully integrated with the FloQast platform;
• Serve as subject matter expert for FloQast’s integration ecosystem, including pre-built APIs, custom APIs and connectors, SFTP, and SAML;
• Join late-stage Sales opportunities to demonstrate Integration requirements to prospective customers and secure IT approval
• Advise customers on specific requirements (permissions, configuration, error resolution, testing/validation, etc.) during the implementation phase, working alongside the in-house Setup team and/or partner-led implementation consultants
• Lead system migrations using internal tooling and project management skills for customers that migrate from one integration system to another after initial launch
• Take ownership of Zendesk tickets that pertain to integrations and connected components of the FloQast platform
• Leverage sandbox/demo environments to recreate break/fix scenarios, test new configurations, and gather screenshots for both customer-facing and internal documentation
• Maintain/update FloQast’s technical guides for third-party integrations, and author documentation when necessary for go-to-market of new integrations
• Write regular expressions to parse file names and contents for data processing as part of integrations with ERPs, subledgers, banks, etc.
• Any other duties or tasks that may be assigned to help the Support department, the Company, and/or our clients meet their goals.

What You'll Bring:

• 3+ years of experience in a technical support, IT, business systems, or related role with a focus on integrations and system interoperability
• Strong verbal and written skills to assist customers over email and/or live screenshare
• Ability to communicate technical concepts to both technical and non-technical audiences
• Strong technical aptitude and pattern recognition skills to diagnose, reason through, and resolve issues efficiently, leveraging experience with similar cases/environments to identify root causes and solutions
• Comfort addressing novel scenarios with confidence and creativity.

Nice To Haves:

• Degree in IT, Business Systems, or a related field
• Experience with ERP systems, supporting configuration, integration, or migration of ERP modules
• Familiarity with cloud storage systems and administration experience within a team setting
• Familiarity with Single Sign-On (SSO) solutions and administrative experience within a team setting
• Experience publishing and/or updating technical documentation
• Experience participating in Sales process as technical resource
• Familiarity with scripting and data formats (e.g., regex, JSON, Python, SQL) to assist in advanced troubleshooting and customization for integrations.