Intermediate Clerk

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.


• Performs a variety of clerical duties; including but not limited to staffing, schedules, MD payroll, employees timecard recording etc.


• Provides telephone reception.


• Takes and returns messages.


• Assists members in obtaining medical services.


• Completes forms associated with member services.


• Provides member/family/visitor instruction and information as directed.


• Uses computerized systems to enter and retrieve member data.


• Assists in tracking of member appointments.


• Books appointments.


• Assists in Quality Improvement projects as directed.


• Promotes quality of service by serving as a resource to members/visitors.


• Orders and maintains equipment and supplies.


• Demonstrates support of the philosophy and complies with the policies and procedures of the organization.


• Apply correct medical terminology, format and abbreviations.


• Type medial and research papers for publication.


• Create graphs and charts.


• Collect and compile cumulative data and statistics.


• Complete worksheets by tallying activities.


• Construct statistical tables.


• Establishes and maintains courteous, cooperative relations with the public, patients, and other personnel.


• Promotes, ensures, and improves customer service to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality of service.


• Performs other related duties as required.

Pay Grade: 13

• Typing 40 wpm. Typing must be current within one (1) year. Please contact Human Resources for testing.


• Ability to compose and edit department correspondence.


• Demonstrates written and oral communication skills.

• High School Diploma/GED

• N/A

• One (1) year general clerical experience.


• Knowledge of Medical Terminology if required by the department.


• Bilingual (English/Spanish) preferred.

• This is an on-call position; days and hours may vary.


• Work hours will vary, with 11:00 am - 7:30 pm as usual shift.


• Will work a variable schedule.


• Will be answering phones, booking patients for classes and consults, mailing out materials and other assigned duties.