International Security Operations Centre (ISOC) Operator

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

The Role

The International Security Operations Centre (ISOC) Operator is responsible for maintaining the safety and security of operations through continuous monitoring and responsive communication. This role involves managing and triaging emergency and non-emergency calls, monitoring security systems including CCTV and access control, and ensuring effective communication of security information and incident updates. The ISOC Operator will also handle local intelligence by tracking news and law enforcement updates and provide detailed documentation and reporting on incidents.

Areas of Responsibility

• Continuous monitoring and management of security operations, including handling emergency and non-emergency communications from staff based in the region, or travelling to the region.
• Overseeing and monitoring technical security systems such as CCTV, Access Control, and Fire/Life Safety Systems at multiple WBD sites.
• Acknowledging, disseminating, and escalating incident information to relevant security team members, other relevant stakeholders and the Global Threat Analysis Centre (GTAC).
• Keeping track of local news, law enforcement notifications, and other relevant sources to provide updates on ongoing incidents.
• Maintaining detailed records of all incidents, communications, and actions, and preparing reports for management as required.
• Acting as an ambassador for the company by delivering respectful and tailored service to all customers and stakeholders and when required assisting with other security related duties.

Areas of Accountability

• Providing efficient and professional response service to any staff calling in for assistance from Global Security.
• Effective technical security system monitoring and in accordance with relevant SOPs providing a highly professional response to alarms and other activations at all the sites monitored.
• Responding efficiently and in a timely manner to all information received regarding any threats to WBD staff or assets.

Qualifications

• Availability to work shifts, in a 24/7 operational environment, including nights, weekends, and holidays.
• Experience with monitoring and operating security systems, including CCTV, Access Control, and Fire/Life Safety Systems.
• Excellent written and verbal communication skills, with the ability to handle Emergency and Non-Emergency communications effectively.
• Proficiency in maintaining accurate records and preparing detailed reports for management.
• Experience of researching open-source information portals to identify or verify threats and risks.

The ISOC must operate on 24 hours a day, 7 days a week basis, without staff working remotely. Remote work can only be performed in circumstances where the SOC environment is inappropriate for work such as after a mass disaster, contagious disease, or similar extreme cases.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done...

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.