Invoicing Specialist

Job Description

O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.

Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies.

Hybrid Work Schedule-Monday thru Wednesday in office, Thursday Friday from home.

Join us as we help people all over the world thrive at work. Here is where we need you most:

What You Can Expect:

As the industry leader in employee recognition, OC Tanner develops strategic employee recognition and reward solutions that help people accomplish and appreciate great work. As part of the Client Success Invoicing Specialist team, you will have the opportunity to take an organization-wide view of all invoicing processes and become the subject matter expert to support the needs of the Client Success Team and client invoice integrations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Technical

• Project manage client electronic invoice integrations, upgrades and maintenance including JIRA management and client calls.
• Work with clients to obtain technical specifications and requirements for delivery of electronic invoicing. Guide to best practices when possible
• Experience with SAP IDOC Structure, EDI, .csv, cXML, Coupa and Ariba standards
• Manage integration testing with IT and client
  • Create test order IDOCS in SAP
  • Troubleshoot any testing irregularities
• Document client technical requirements and processes
• Research to determine root cause of electronic invoicing issues
• Collaborate with finance and IT in finding more efficient solutions to deliver invoicing to our clients
• Partner with OC Tanner sales teams regarding client requests for electronic invoicing

Administrative

• Reconcile monthly electronic invoice matrix to ensure all invoices were transmitted and received.
• Research and resolve invoice rejections
• Company training responsibilities for invoicing processes
  • New hire invoice training
  • Document policies and processes in Confluence related to invoicing
• Configure NTI reports in SAP
• Configure and manage electronic invoice variants in SAP
• Update missing label line information in SAP IDOCs
• Audit invoice set up for all programs through implementation
• Provide support to Client Success team members related to invoicing process questions
• Support users through troubleshooting and resolving invoice set up issues
• Instruct Client Success team members on initial research and root cause assessment
• Resolve critical invoicing issues where possible
• Audit systems for accurate invoice set-up
• Partner with OC Tanner finance team in resolving invoicing issues
• Evaluate and escalate invoice system issues to the proper IT resources, if needed
• Effectively communicate process changes to Client Success team members
• Aptitude for process thinking and improvement
• Review and compile process documentation
• Assess risks and opportunities in process management and improvement
• Facilitate ongoing training for specific roles and tasks
• Evaluate process issues and develop plans for corrective action to eliminate their recurrence

Job Requirements

SKILLS AND QUALIFICATIONS include the following:

• Knowledge of SAP IDOC structure, EDI, .csv, cXML, Coupa and Ariba standards required
• Working knowledge of JIRA workflow tool
• Scenario and regression testing experience
• Finance and Accounting Knowledge
• Experience in account reconciliation
• Self-starter with the ability to multi-task and prioritize workloads from multiple, sometimes competing demands
• Create strong partnerships and engage with all operating areas of the organization
• Hold yourself accountable to deliver great work, on time, every time
• Think creatively and are a great problem solver
• Have the patience to pay attention to details and understand how they apply to the big picture
• Good listener, analytical thinker and can deliver results