Issue Discovery Product Operations, TikTok Content Ecosystem

Responsibilities

About Us
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About The Team
The Content Ecosystem team at TikTok works to ensure the global content ecosystem is safe and enjoyable for its users. The team develops strategies, policies and methodologies to keep the content ecosystem safe and sustainable in the long-term.

Responsibilities:
- Responsible for the TikTok ecosystem issue discovery operations, discovering potential ecosystem issues and collaborating with cross-functional teammates to resolve issues.
-Develop Comprehensive Issue Discovery Methodology and Success Metrics: Design and implement a robust end-to-end methodology for issue discovery, encompassing identification, classification, resolution, and measurement. Ensure that the methodology is scalable and adaptable to evolving business needs. Establish and develop metrics to evaluate the effectiveness and impact of implemented solutions.
- Conduct Trend Analysis and Root Cause Investigation: Utilize a data-driven approach to efficiently and proactively identify potential content quality and experience issues. Analyze issue trends and root causes to uncover opportunities for process improvements. Partner with cross-functional teams to address underlying issues and implement targeted changes aimed at preventing issue recurrence.
- Create Insightful Reports and Visualizations: Develop and deliver comprehensive reports and visualizations that clearly communicate analysis findings, trends, and recommendations to stakeholders. Ensure that insights are actionable and support informed decision-making.
-Foster Collaborative Problem-Solving: Cultivate and leverage collaborative relationships across teams to effectively address and resolve issues. Use your strong interpersonal skills to drive collective problem-solving. Track issue resolution efficiently through tool- or platform-driven methods, ensuring that solutions are executed with high quality and speed.

Qualifications

Minimum Qualifications:
- Bachelor degree or above, with more than 3 years of work experience.
- Data Skill : Proficiency in data visualization tools (e.g., Tableau, Power BI) and report generation. Proficiency in SQL or any other programming language.
- Industry Skill: Proven experience in designing and implementing issue discovery methodologies or any one of the following: data science, risk analysis, or risk governance, along with extensive experience in creating and presenting reports and visualizations that clearly address key points.
- Management Skill: Ability to partner with cross-functional teams to identify and address process improvements. Experience in project management or personnel management is a plus.

Preferred Qualification:
- Good sense and understanding of ecosystem and content
- Responsible and tenacious, can turn ambiguous problems into clear solutions; long-term value oriented.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.