IT Application Business Analyst

What you'll do:

The primary function of this position is to provide Eaton front end & Corporate function related applications support, and ensure compliance with all of Eaton's policies and procedures with minimal supervision. Our customers include all of Eaton's users (local and remote) and also external partners. Day to day IT ownership for applications, application health & application users & customer experience, ensuring fast and quality restoration of site IT service interruptions. Leads regional improvement initiatives.

"Tools/Technology
- Deployment, configuration, and support of Eaton front-end & Corporate related applications for end users.
- Application support includes NeoCRM, WeCom,WeChat Mini program, Weaver OA platform, Salesforce SFA, Gaiaworks Time & labor applications, Payroll related applications, Tax & finance related applications

- Assist with support of Eaton front-end & Corporate related applications systems.
- Participate in trouble-shooting and resolution of larger IT issues.
- Local hands and partnership with site, feet on the ground support to other IT teams with technology.
Process
- Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements.
- Responsible for annual refresh of IT disaster recovery plan Business continous plan, as well as walkthrough of plan with stakeholders if required.
- Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed.
- Responsible for efforts related to root cause analysis and problem management as needed.
- Provide input on IT process to support the Manufacturing equipment.
- Adhere to Lean Daily Management (e.g. 5S - clean workplace initiative, RCA, Gemba)
- Participate in the Inventory, Risk Assessment & Profit Planning Process. Influence budgeting, forecasting, and spending for IT infrastructure.
- Ability to draw conclusion from complex data sets to improve a metric or effort. Can present solutions and drive the improvement from data analysis.
- Participate in internal audits related to IT processes, procedures, software, and systems.
- Adhere to and be an advocate of company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets.
People
- Lead IT peers and influence customers to drive IT standards. Advocate, influence, and assure compliance to IT standards and policies.
- Share information about best practices with end users to increase user satisfaction and productivity.
- Ability to lead a technical team with minimal supervision. "

Qualifications:

Associate degree or high school diploma plus 4 years IT experience required. May vary by Region
"5 years of relevant IT service delivery experience
Years and experience required in role: 5 years of experience."

Skills:

"Intermediate knowledge of Front End Applications like CRM, Partner Relationship Management, Customer service and Field service,WeChat Mini program, WeCom, Weaver OA platform as well as Time & Attendence Applications, Finance and Payroll related applications
Intermediate knowledge of MS Office Suites - PowerPoint, Excel, SharePoint, Outlook
Elementory knowledge of ERP(SAP, Oracle) related applications as perferred, Marketing Automation application unerstanding
Intermediate knowledge of Salesforce, Bid Manager configuration tool, project management and supplier portals
Ability to adapt and Text27; to support complex IT applications that may contain various applications systems & mobile technology
IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management
Ability to lead IT initiatives across the organization
"
"- Excellent customer service and communication skills
- Ability to relate well to people at all levels of the organization
- Mentoring of Analysts
- Instructional guidance for Customers
- Communication-SelfMotivation-Leadership-Responsibility-Teamwork-Problem Solving-Technical Agility -Ability to Work Under Pressure-Time Management-Flexibility-Agile Mindset-Conflict Resolution-Negotiation"