IT Deskside Technician

Our client, a leader in the technology sector, is seeking an IT Deskside Technician to join their team. As a Deskside Technician, you will be part of the IT support team, providing essential support to end users. The ideal candidate will have excellent customer service orientation, strong organizational skills, and the ability to communicate technical information effectively, which will align successfully in the organization.

Job Title: IT Deskside Technician

Location: Massena, New York

What's the Job?

• Provide deskside support to end users in a manufacturing environment.
• Interface with a service desk and customer IT support team to achieve deliverables.
• Resolve Windows 10 Operating System issues and errors.
• Support various brands of printers and scanners.
• Communicate technical information to non-technical audiences.

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What's Needed?

• Deskside support experience and basic troubleshooting skills.
• Proficiency in Microsoft Office Applications (Office 365).
• Experience with ITSM ticketing tools such as Remedy or Service Now.
• Familiarity with Microsoft Active Directory and computer asset tracking.
• Ability to lift up to 50 lbs. and perform labor-related duties.

What's in it for me?

• Opportunity to work in a dynamic and supportive environment.
• Gain hands-on experience with the latest technology.
• Be part of a team that values customer service and collaboration.
• Potential for career growth and development.
• Engage in a role that emphasizes timely resolution of support requests.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.