IT Operations Engineer

Zowie • Poland

Company

Zowie

Location

Poland

Type

Full Time

Job Description

About Zowie:
At Zowie, we believe that buying online can feel like walking into your favorite local shop: personal, friendly, and easy. Top ecommerce brands (True Classic, Modivo, MediaMarkt, et al.) trust Zowie’s AI agents to be on the front-line of their customer care efforts (>1.2M conversations monthly) - to give their customers rapid support, speak their brands’ voice, drive customer loyalty, and boost their revenue. With just 1 out of every 1,000 website visitors talking to customer service globally, we believe that a well thought-out AI can tap into this gap and unlock tremendous value by bringing speed and empathy to customer interactions.
We’re a team of over 100 very ambitious individuals on a mission to do just that.

Zowie is now looking for a well-organized, process-driven systems administrator with strong communication skills to join us as IT Operations Engineer. If the challenge of safely and seamlessly managing devices and software used by a fast-growing, globally-distributed team excites you, let us know!


What you'll do:
  • Take ownership of IT onboarding & offboarding
  • Oversee software installations, updates, and licenses
  • Automate user provisioning and access management
  • Provide technical support to team members - address and resolve IT issues
  • Assist in maintaining and enhancing SOC2 compliance, ensuring all IT processes and systems meet required standards
  • Implement and manage security protocols to protect company data, systems, and networks
  • Contribute to security policies and trainings
  • Coordinate with external vendors for procurement of IT equipment and services
  • Maintain detailed records of IT assets, procedures, and support requests
  • Visit our offices in Warsaw and Cracow to provide on-site support when necessary


    • Core competencies:
  • Proficiency in managing MacOS and Linux
  • Command line and scripting competency
  • Strong problem-solving skills
  • Solid understanding of device and network security
  • Familiarity with SSO technologies, and user provisioning tools
  • Experience with SOC2, ISO27001 or other org-wide certification implementation processes
  • Drive to help others solve their issues
  • Organized, process-driven and detail-oriented
  • Self-directed, able to work independently
  • Effective stakeholder management


    • Nice to have:
  • Experience managing large fleets of devices via MDM systems (preferably Jamf)
  • Proficiency in managing Windows
  • Clear, straight-to-the-point communication
    • We are:
    • Ambitious and innovative. We never settle. We always look for better ways of doing things. 
    • Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team. 
    • Unafraid of change. The market we're in is changing rapidly and we thrive in this ever-evolving environment. 
    • Growing fast. You’ll have a lot of autonomy and impact as we grow.
    Apply Now

    Date Posted

    08/21/2024

    Views

    3

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