IT Program Manager

We are seeking an experienced IT Program Manager reporting directly to the Head of IT and Security. This position will lead system implementations including HR, Customer Success, Product, Engineering, Security, and IT.  This highly visible, critical role will collaborate with cross-functional teams to ensure the successful implementation of IT projects. The ideal candidate will have a strong background in program management, IT, and leadership, with a 10+ years of proven track record of leading cross-functional teams and driving results in complex environments.

As an IT Program Manager, you’ll get to:

• Participate in technology needs discovery & analysis, project planning, and scope definition with internal business units (clients) and third-party vendors.
• Work with HR, Customer Success, Product, Engineering, IT and Security teams to implement cross-functional systems such as HRIS, CRM, and Project Management tools.
• Work with company leadership on the overall IT strategy and enterprise architecture.
• Develop, monitor, and adapt project plans; identify and mitigate risks to deadlines, milestones, deliverables, and budgets.
• Develop project related documentation including business requirements and technical specifications.
• Ensure projects and systems follow company policies & procedures and legal/regulatory requirements; support related internal/external audit requests.
• Become familiar with various internally developed and off-the-shelf applications used throughout the organization.
• Work with company leadership in development of IT governance documents & updated policies and procedures.
• Support the development of key metrics that assist in understanding IT’s performance across development, production support, cyber risk management, and project delivery.

You’ll be a good fit if you have:

• 10+ years of experience in Information Technology field; software development or operations background is preferred.
• Bachelor’s degree in Computer Science, Information Systems, Business, or related discipline; Master’s degree is a plus.
• Past experience implementing and managing HRIS, CRM, and Project Management tools such as UKG, Workday, Paychex, Paylocity, ADP, Zendesk, JIRA, Asana, or Confluence.
• Excellent verbal and written communication skills.
• Experience leading or coordinating teams including non-IT personnel.
• Experience prioritizing and managing multiple projects with varying deadlines.
• Knowledge of common software development or project management methodologies.

Nice to Haves:

• Knowledge or experience with deep linking technologies.
• Project management certifications such as PgMP, PMP, CAPM, AGP, PPM, CompTIA Project+

This role is required to be remote in North Carolina. This role is not eligible for remote work in any other location. 

This role does not qualify for relocation or visa sponsorship.