IT Service Desk Coordinator

Position: IT Service Desk Coordinator

Reports to: VP of IT

Location: Loveland

Division: IT

Salary Range: $23.65 to $31.54 (depends on experience)

About Lightning

The Lightning team works with forward-thinking fleets to engineer, deliver, and manage full transportation electrification solutions, including vehicles, charging, data analysis, and energy infrastructure.

Lightning eMotors has been providing specialized and sustainable fleet solutions since 2009, deploying complete zero-emission-vehicle (ZEV) solutions for commercial fleets since 2018 – including Class 3 cargo and passenger vans, ambulances, Class 4 and 5 cargo vans and shuttle buses, Class 4 Type A school buses, Class 6 work trucks, Class 7 city buses, and motor coaches. The Lightning eMotors team designs, engineers, customizes, and manufactures zero-emission vehicles to support the wide array of fleet customer needs with a full suite of control software, telematics, analytics, and charging solutions to simplify the buying and ownership experience and maximize uptime and energy efficiency.

Why join Us?

Here at Lightning, we focus on innovation, exceeding expectations, collaboration, integrity in our work, and respect for all.

We are a fast-growing public company which enables us to continue scaling our teams and capabilities while also maintaining our leadership within the commercial electric vehicle market. This is your opportunity to be an integral part of the team, working with like-minded professionals who are dedicated not only to making a difference in our world but also transforming the automotive industry.

About our Headquarters

We are headquartered in the heart of beautiful Northern Colorado!

Loveland is located just 45 minutes north of Denver/DIA; 40 minutes from Boulder; 35 minutes from Rocky Mountain National Park/Estes Park; and only 15 minutes from Fort Collins, the home of Colorado State University. Whether you are an art lover, outdoor enthusiast, foodie, wildlife admirer, big-city dreamer, or just want to get away, Loveland is the ideal location; and Lightning eMotors is grateful to be a part of this wonderful city.

Visit us at: www.lightningemotors.com to learn more about our organization and living in Colorado!

Position Summary

This position is responsible for providing hands-on and in-person customer level, Tier 1 support to Lightning eMotors employees by supporting company desktop/laptop hardware, software, and systems. The person in this role will also maintain, prioritize, and resolve active customer tickets/incident queues.

Responsibilities

• Setup and configure Microsoft Windows 10/11 desktops and laptops for new and existing employees; participate in computer imaging and deployment/replacement for all computers and peripherals
• Provide technical assistance, training, and responsive support for incoming queries and issues related to desktop and laptop hardware; Microsoft Windows 10/11 operating system software; and a wide range of desktop productivity applications
• Support Microsoft Windows 10/11 profiles and customization of employee experience
• Collaborate with HR for the onboarding, offboarding, and changes to employee status processes; providing formal orientations and trainings to new staff on a weekly basis
• Participate in moves/adds/changes with Facilities
• Provide support and configuration for remote employees and mobile devices
• Provide support and configuration for computer peripherals and devices such as printers, copiers, and A/V systems
• Document processes and procedures
• Maintain accurate asset management records
• Participate in endpoint security and patch management
• Other duties and special projects, as assigned

Competencies

• Customer Service: Passion for delivering exemplary service. Ability to establish and maintain effective working relationships with internal and external customers. You should also be collaborative and exhibit a positive attitude toward your work and colleagues.
• Communication: Possess the ability to explain technical information to non-technical colleagues. Demonstrated ability to interact respectfully with all colleagues and customers. Clear and concise written and verbal communication skills are essential along with the ability to listen intently to others.
• Time management: Ability to manage multiple priorities, resolve and escalate issues appropriately, meet deadlines, remain organized, and focused on work. Address questions and issues in a timely manner.
• Technically savvy: You should possess strong problem-resolution methodology and a solid understanding of typical desktop productivity applications like MS O365 Suite, Adobe, etc. Proficiency in the latest technology for desktop/laptop systems and endpoint management and support in a Microsoft Windows 10/11 environment. You should have a desire to learn new skills and tools as well as the ability to apply oneself in a dynamic and fast-paced environment.

What we require:

• Bachelor’s degree in Computer Information Systems, Computer Science, Engineering, or related field; or equivalent work experience
• 2+ years of experience in PC configuration, set up, deployment, and management
• Demonstrated configuration experience with Microsoft Windows 10/11 operating systems
• Proficiency in Microsoft Office Suite (Office 365) and related desktop productivity software
• Experience supporting networked computers in a Microsoft Windows Active Directory environment

What we prefer:

• CompTIA A+, or other relevant industry certifications
• Microsoft Powershell scripting and Group Policy experience
• Experience with Microsoft Teams and Sharepoint configuration
• Experience in manufacturing and/or engineering industries

Benefits offered:

Once hired, employees are offered generous benefits package including:

• Medical, Dental, Vision insurance
• Health Savings Account and Health Reimbursement Plan (if enrolled in medical plan)
• 401(k)
• Paid time off (accrued)
• Paid holidays
• Short and Long-term disability
• Life insurance
• Employee assistance program

Equal Employment Opportunity:

Lightning eMotors is committed to creating a diverse, inclusive, and equitable environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, military or veteran status.

Note: Statements included in this description are intended to reflect in general, the duties and responsibilities of this position and are not to be interpreted as being all-inclusive.