IT Support Analyst (Contractor)

About GameChanger:

We believe in the life-changing impact youth sports have on and off the field because they encourage leadership, teamwork, responsibility, and confidence-important life lessons that have the power to propel our youth toward meaningful futures. We recognize that without coaches, parents, and volunteers, organized youth sports could not exist. By building the first and best place to experience the youth sports moments important to our community, we are helping families elevate the next generation through youth sports.

So if you love sports and their community-building potential, or building cool products is your sport, GameChanger is the team for you. We are a remote-first, dynamic tech company based in New York City, and we are solving some of the biggest challenges in youth sports today.

The Position:

As GameChanger continues to grow, we are looking for an IT Support Analyst who will be responsible for providing technical support and troubleshooting various onsite tasks. The ideal candidate will be responsible for resolving technical issues, managing hardware and software installations, and supporting IT infrastructure to ensure seamless daily operations. This role is highly collaborative, and the successful candidate will be the go-to person for troubleshooting and problem-solving in a fast-paced tech environment.

Note: This is a 6 month contract opportunity that would require you to work onsite at our headquarters in New York City. The hourly rate for this position ranges from $35 to $55 an hour.

What You'll Do:

• In-Office Support
  
  
  • Provide on-site, desk-side technical support for teammates, including troubleshooting hardware, software, and network issues.
  • Respond to help desk tickets and service requests in a timely manner, aiming to resolve issues on first contact.
  • Set up, maintain, and troubleshoot workstations, monitors, mobile devices, printers, and other peripherals.
• Hardware and Software Management
  
  
  • Deploy, configure, and maintain operating systems and essential software on both Windows and macOS devices.
  • Manage hardware inventory, ensuring devices are updated, repaired, and replaced as needed to avoid disruption in operations.
  • Provide user training and guidance on software applications and new technology implementations.
• Network and Infrastructure Support
  
  
  • Monitor and troubleshoot network connectivity and performance.
  • Collaborate with the IT team on routine maintenance and updates to network infrastructure.
  • Assist in the deployment of new IT systems and upgrades, ensuring minimal disruption to employees.
• User Training and Documentation
  
  
  • Develop and maintain IT support documentation, including FAQs, troubleshooting guides, and user manuals.
  • Conduct training sessions to ensure employees are comfortable with IT resources and can perform basic troubleshooting independently.

What You'll Bring:

• 2+ years of experience in an IT support or help desk role, preferably in a tech or medium-to-large organization.
• Proficiency with macOS operating systems, Google Workspace, Okta, as well as experience with common office applications and cloud-based platforms.
• Familiarity with network fundamentals, including TCP/IP, DNS, and VPNs.
• Strong problem-solving skills, with an emphasis on customer service and professionalism.

Who You Are:

• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented with excellent organizational skills.

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The target hourly rate for this position is between $35 and $55 an hour. Individual pay may vary from the target range and is determined by several factors including experience, internal pay equity, and other relevant business considerations. We constantly review all teammate pay to ensure a great compensation package that is fair and equal across the board.

*DICK'S Sporting Goods has company-wide practices to monitor and protect us from compliance and monetary implications as it pertains to employer state tax liabilities. Due to said guidelines put in place, we are unable to hire in AK, DE, HI, IA, LA, MS, MT, OK, and SC.

IMPORTANT NOTICE: All official recruitment communications from GameChanger will come from an email address ending in @gc.com and/or [email protected]. If you receive communication from any other domain, please be cautious, as it is likely fraudulent.