IT Support Engineer, Corporate Engineering

About the role

We are looking for an experienced IT Systems Admin with both the technical and interpersonal skills to join our Corporate Engineering Team in Bangalore. If you are looking for a company with long-term IT career opportunities; and you have strong IT technical support skills with a focus on providing end-user solutions, we want you on our team.

What you will be doing

• Monitor and resolve user daily requests through a ticket tracking system
• Asset tracking and user hardware management using our current tracking systems
• Manage hardware inventory and work with vendors to ensure we have adequate IT equipment and peripherals for new hires and upgrades
• Work closely with other IT team members to update processes and procedures documentation
• Evaluate and recommend hardware setup to keep up with the different vendor changes 
• Work with various system management tools to enforce security updates and patches
• Setup and decommission user accounts to services on-prem and cloud-based in a Single Sign-on environment
• Support user systems in a MacOS and Windows environment
• Coordination and scheduling for testing of audio/visual equipment prior to corporate-wide meeting events
• Participate in an on-call rotation schedule including weekends and holidays

Required skills and experience

• 3+ years of experience in an IT support role for a high growth startup company
• 3+ years of experience in end-user support in a Microsoft Active Directory environment
• 3+ years of experience with supporting Mac OSx
• Experience in working with audio/video services like Zoom
• 3+ years of experience with troubleshooting and resolving networking LAN, Wifi and VPN issues
• 3+ years of experience with MDM tools and system deployments like Jamf, Intune or equivalent
• Familiar with application assignment using SSO like Okta or PingOne, and manage MFA
• Identify, plan, propose and document projects related to improving efficiency and productivity
• Excellent customer service skills

Education

• BS Computer Science required, MS Computer Science strongly preferred

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