IT Support Tech, Mexico

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market. 

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.

Manager, IT Support

• You will have primary responsibility for end user tech support in our Mexico office.
• You will be using our global ticketing system, which allows techs in any location worldwide to work on any ticket worldwide.
• You will have primary responsibility for determining needed equipment purchases, and for communicating those to management in the US.
• You will have primary responsibility for receipt of ordered equipment, storing it securely (in our office) until needed, and deploying it as needed.
• You will provide primary tech support, remotely, to our employees who work onsite at Mexican contract manufacturers, or who work at other remote locations, including their homes.
• Perform on-site & remote analysis, diagnosis, and resolution of sometimes complex system problems for end users. Recommend and implement corrective solutions, including off-site repair or onsite warranty repair as needed.
• Collaborate with the IT Operations team members to ensure efficient operation of the organization's computing environment.
• Where required, administer and resolve issues with associated end-user
  workstations and networking issues.
• Receive and respond to incoming service requests regarding system problems.
• If necessary, coordinate with third-party support and PC equipment vendors.
• Set up and administration of new hire & onboarding such as new system deployments, desk set ups, and new user account creations for respective applications.
• Receive and respond to incoming service requests.
• Create and maintain appropriate system and environment documentation for use by other technical personnel and by your user community.

What You Will Bring to ChargePoint

• 3 or more years experience in IT Technical Support or similar.
• Commitment to customer service and IT support.
• Confidence in making decisions and driving issues to resolution.
• Strong troubleshooting and problem solving capabilities
• Ability to accurately convey messages clearly in both Mexican Spanish and English, both verbally and in writing.
• The ability to work efficiently and productively with minimal supervision.
• Able to work effectively remotely or in the office.
• Ability to follow and create documentation
• Other duties as assigned
• Experience with SaaS applications, for both IT administration and end user productivity.
• Experience with O365, Okta, antivirus and backup applications.

Education and Certifications.

Demonstrated proficiency and capability are critical.  No particular educational requirements exist.  A college degree or vocational certifications are helpful but not required.

Location

Tijuana, Mexico

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer. 
Applicants only - Recruiting agencies do not contact.