IT Support Technician

C3 AI is looking for a talented IT Support Engineer to provide exceptional technical support and ensure the smooth operation of our IT infrastructure.

Responsibilities:

• Technical Support: Provide first and second-level support to end-users, resolving hardware, software, and network issues promptly.  Assists Corporate IT on the West Coast by providing support for our East Coast Offices/time zones.
• System Maintenance: Perform regular maintenance and updates on IT systems, ensuring optimal performance and security.  Refurbishing and re-imaging laptops.
• Troubleshooting: Diagnose and troubleshoot technical problems, escalating complex issues to senior engineers when necessary.
• Documentation: Maintain accurate records of support requests, resolutions, and system changes in our ticketing system.
• Collaboration: Work closely with other IT team members and departments to implement and support IT projects and initiatives.
• Collaboration: Work closely with other IT team members and departments to implement and support IT projects and initiatives= 

Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 4+ years of experience in IT support or a similar role and have been a global admin at a previous position.
• Technical Skills: Proficiency in Windows and Mac OS, networking protocols, and common software applications/cloud services including MS Office, Office 365, Atlassian, Meraki, Surface Hub Devices, Teams Rooms, etc.
• Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to identifying and resolving issues.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Certifications: Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus
• Physical Requirement: Must be able to lift 50 lbs.

Candidates must be authorized to work in the United States without the need for current or future company sponsorship.