IT Systems Engineer

SUMMARY OF RESPONSIBILITIES

The IT Systems Engineer will ensure that FirstKey Homes’ IT infrastructure is optimized, maintained and secured. This role will analyze infrastructure needs, coordinate the implementation of solutions and equipment, monitor systems and networks and troubleshoot matters to ensure performance optimization and security.

ESSENTIAL DUTIES

• Perform the maintenance and optimization of company servers and infrastructure:
  • Ensure availability of servers, services, and networks.
  • Ensure Azure virtual server environment is available and error-free.
• Primary Technical Management of Azure Virtual Desktop VDI environments.
  • Patching, Image Management, Performance Management, Availability, Access.
• Responsible for endpoint management and patch management of servers; ensure compliance in Workstation management performed by Systems Administrator.
  • Leverages tools to deploy patches and applications to endpoints and servers:
    • Workstations – Endpoint Central
    • Servers – N-Able
  • IT Asset Management:
    • Ensure IT Asset Management tools are available to On/OffBoarding team
    • Ensure IT AM data is accurate, and manage compliance metrics
  • Assess system performance and availability and recommend improvements.
    • Use various monitoring, logging and performance tools to verify high system performance and availability.
      • N-Able, Kiwi Syslog, Endpoint Central
      • Azure Log Analytics
    • Note issues with performance & availability and draft proposals for Leadership on steps to rectify.
  • Ensure compliance in the following environments:
    • Code42 Endpoint Backup, Patch Management (Endpoints and Servers), Deployment of AntiViral Software and security policies, Endpoint Central RMM, Workstation Encryption, System Provisioning and Deployment Platforms, Disaster Recovery and Site Recovery, Change Management, Infrastructure Support.
  • Primary Technical point-of-contact for CATO Network management.
    • Follows process documentation for network troubleshooting and escalation to third-party Network Support Vendor.
  • Assist in transition from outsourced MSP to internal support.
  • Assist Azure, Security and Support teams with maintaining various software and hardware platforms.
  • Manage installations, upgrades and configurations of various hardware and software platforms.
  • Ensure data is handled, transferred, or processed according to legal and company guidelines.
  • Provide escalated support and guidance to IT Support Team when necessary.
  • Primary on SSO initiatives and third-party/Azure Directory integrations.
  • Primary Technical Liaison between FKH and Third-Party Technical Vendors.
  • Support & Guidance for IT Systems Administrator, as well as taking direct, Architectural-level management of Key FKH Systems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

• Primarily working indoors, office environment.
• May sit for several hours at a time.
• Prolonged exposure to computer screens.
• Repetitive use of hands to operate computers, printers, and copiers.

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s degree in Computer Science, Information Technology or equivalent work experience and/or education
• Minimum 2-years’ experience as a Systems Administrator, Systems Engineer, or similar Lead IT Operations role
• High proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Hands-on experience with Windows(10,11, Server2016,2019,2022)/Linux(Ubuntu Server,FBSD)/Mac OS environments
  

PREFERRED EDUCATION AND EXPERIENCE

• Certification in Microsoft or similar technologies
• Experience working in property management, real estate or similar industry
• Experience working in fast pace, high-growth company

REQUIRED KNOWLEDGE

• Computers— Knowledge of computer/server hardware and software, including applications and programming.
• In-depth knowledge on servers, networks, power systems, data-management, system provisioning, Cloud Operations and a wide array of general IT knowledge.
• Understanding from a systems and operations standpoint of Public Cloud platforms, specifically Microsoft Azure.
• In-depth knowledge of Active Directory and Azure Active Directory, including but not limited to:
  • GPO, Integrations, SSO, SAML, ADFS, LDAP, RADIUS, CERT, U&C and various other supporting AD tools.
• Understanding of backup and DR best practices in a public cloud hosted environment

REQUIRED SKILLS

• Active Listening— Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Active Learning— Understanding the implications of new information for both current and future problem-solving and decision-making.
• Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Complex Problem Solving— Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Troubleshooting— Determining causes of operating errors and deciding what to do about it.
• Systems Analysis— Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Service Orientation— Actively looking for ways to help people.
• Time Management— Managing one's own time and the time of others.
• Speaking— Talking to others to convey information effectively.
• Writing— Communicating effectively in writing as appropriate for the needs of the audience.

WORK STYLES & BEHAVIORS

• Attention to Detail— Job requires being careful about detail and thorough in completing work tasks.
• Dependability— Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Cooperation— Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Stress Tolerance— Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Adaptability/Flexibility— Job requires being open to change (positive or negative) and to considerable variety in the workplace.

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.