IT Technical Support Specialist (Zendesk Admin) - Barcelona

Location: We are flexible! Come and join us either in Hamburg or Barcelona.

We are looking for a dynamic and detail-oriented Technical Support Specialist to join our team! 

As one of the primary Zendesk Administrators, you will coordinate the ongoing development and maintenance of our Zendesk instances. You will be at the heart of our service platform, executing daily configurations, providing support, and driving continuous improvements. Your role will involve close collaboration with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes. This includes integrating other applications, ensuring technical synergies across multiple desks, and configuring applications to meet strategic initiatives and client requirements. If you are passionate about leveraging technology to enhance customer service and thrive in a collaborative environment, we want to hear from you!

YOUR DAILY ADVENTURES WILL INCLUDE:

• Serving as one of our Zendesk Administrator
• Leading the development and maintenance of the Zendesk instance
• Executing day-to-day configuration, support and maintenance task
• Troubleshooting and providing solutions for technical issues and escalations
• Providing new user account, managing licences and permissions including managing multiple user setups, profiles, and roles
• Customising forms, fields, views, triggers, and other business rules
• Implementing and supporting new system rollouts, maintenance, upgrades, and process improvements
• Working closely with functional leaders, organizational units, and subject matter experts
• Identifying, developing, and deploying new business processes and integrations
• Implementing technical synergies across multiple desks
• Configuring applications to meet strategic initiatives and client requirements

TO BE SUCCESSFUL IN THIS ROLE:

• 3-5 years of Zendesk Administrator experience with demonstration of strong knowledge and understanding of the platform
• Familiarity with Zendesk REST API is a plus
• Fulfill service commitments with style, speed, and skill
• Earn the trust of internal and external stakeholders by providing facts, insights, and recommendations in a solution-oriented way
• Proactively communicate and explain ideas clearly
• Promote automation to reduce manual tasks during meetings or support calls.
• Collaborate with internal partner teams like Solutions & Automations
• Actively point out incidents and participate in constructive discussion.
• Handle cross-work tasks effectively
• Ability to meet deadlines, handle and prioritize simultaneous requests
• International Business experience would be an added advantage

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

FREE NOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.

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