Junior Consultant

Job Description

Junior Consultant – Amsterdam – Full Time

About us:

Fragomen is the world’s leading exclusive provider of immigration services. We are a firm of more than 6,200 immigration-focused professionals and staff spanning more than 60 offices worldwide. Immigration has been our sole focus for 70 years, and today we offer support in more than 170 countries. We are problem-solvers, innovators and established thought leaders in immigration, providing strategic immigration advice to a diverse range of clients from individuals to the world’s leading multinational corporations.

Fragomen’s professionals are respected thought leaders in the immigration field providing expertise to governments across the world including the US Congress, the UK Parliament, the European Union and the United Nations.

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges and you will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen and we are fully committed to providing equal opportunities. We believe that our differences make us stronger.

About the team:

This dynamic team thrives on diversity, collaboration, and open communication. With a strong international outlook, they work effortlessly across borders, consistently delivering top-tier service to their clients. You’ll become an integral part of their daily operations, immersed in a truly global and inclusive work environment that fosters growth and innovation.

About the role:
Junior Immigration Consultant supports the business by performing high quality casework for major corporate clients. the Junior Immigration Consultant will first work on a series of highly templated immigration cases such as renewals, in-country process, EEA registrations, etc. and handle communication with clients. After the completion of a period of onboarding and training, the Junior Immigration Consultant will ensure holiday coverage for Consultants in the team and get exposure to other case types. The successful candidate will demonstrate ability to work across multiple cultural contexts and to connect with people from other backgrounds.

Other key responsibilities will include:

• Case Processing and all associated requirements as delegated by Manager and/or Senior Consultant

• Focuses on client service and meeting client deadlines. Understand client goals, technical changes in national legislation that will impact client service delivery and incorporating this in process and systems

• Ensuring that billing on cases is done on time, including attending to bill rejections and voids

• Ensuring that case management systems are up to date and reflect case progress in real time

• Raising case concerns with Senior Consultant and/or Manager at earliest point to avoid escalations

• Assisting Senior Consultant and Manager to prepare training for clients when required

• Follows firm procedures with respect to file maintenance, record keeping and use of firm's CRM systems

• Main point of contact for allocated cases under the Manager’s supervision

• Work with Manager and/or the Client Service Manager to update client protocols

• Working with Manager to update Client handbooks

About you:

You are an enthusiastic team player that works methodically and always pays attention to detail. You will also need to enjoy client contact and have a strong commitment to excellent client service. 

Also essential:

• Self-starter with excellent communication skills and proficiency in English and Dutch languages

• Highly organized and can demonstrate ability to manage your own time and caseload well

• Previous experience liaising with clients in an operational role

• Can work with multiple priorities and to tight deadlines

• Follows Firm protocol in relation to having work checked prior to sending to clients

• Bachelor degree preferably in Law/Legal Services, Human resources or Political Sciences

Fragomen in Amsterdam:

Fragomen’s Amsterdam office is a dynamic practice and a rapidly growing hub for expansion of the Benelux region. The Firm operates a hybrid working model, which incorporates a blend of in-person attendance as well as working from home – our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work.

Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritises Fragomen’s social responsibility through one cross-cutting theme and five focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR including Pro Bono, Social and Sustainability. The RBP initiatives offer great opportunities for everyone at Fragomen to get involved and help steer a variety of initiatives and activities.

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.