Junior IT Support Specialist

How we work 

As a Junior IT Application & Support Specialist, you'll gain valuable experience in a dynamic IT environment. You’ll play a key role in ensuring smooth IT operations by supporting a variety of internal teams across the company. Your responsibilities will include taking over tasks previously handled by our external reverse logistics vendor, contributing directly to employee lifecycle processes like onboarding and offboarding, and providing essential IT support. This role is ideal for recent graduates, individuals with up to one year of IT support experience, or those looking to pivot into the IT field.

What you’ll do

Onboarding

• Ensure that the new IT equipment for new employees is ready, including the availability of needed accessories such as cables, keyboards, etc, ensuring a smooth and efficient onboarding experience.
• Manage the logistics of the hardware logistics, including the preparation, distribution, and tracking of employee IT assets such as macbooks, peripherals and accessories.
• Provide immediate support for any onboarding-related issues.
• Maintain accurate documentation of onboarding processes and ensure all tickets are resolved properly.

 Offboarding

• Handle offboarding logistics by coordinating the return of company-owned devices and equipment with the leaving employees on time and efficiently.
• Communicate clearly with departing employees and managers to ensure an organized offboarding process.
• Audit and ensure completion of all offboarding tasks.

Logistics & Asset Management

• Take full responsibility for managing IT hardware logistics, including handling repairs, replacements, and tracking asset inventory.
• Improve inventory control processes to ensure precise tracking of IT assets.
• Work closely with external vendors to manage equipment returns and replacements.
• Identify and work with the vendors to ensure we always have the best pricing/quality offers.
• Manage the stock of IT assets in our offices.

Collaboration with other teams/team members. Working closely with:

• Employees and new joiners (remote or not).
• Their managers.
• The IT team members responsible for configuring laptops and managing the necessary IT and application access for various teams.
• External vendors for the procurement of IT accessories.
• Logistics vendors for the Macbooks fleet.
• Logistics/shipment providers such as DHL, Fedex, etc.

What you’ll bring 

This role would be ideal for someone wanting to make a start in their IT career. Our ideal profile would look something like this:

• A hands-on mentality, with a willingness to be physically present in the office four days a week to provide in-person support.
• A strong sense of responsibility and attention to detail, with the ability to manage multiple tasks.
• A customer-service-oriented mindset with a proactive approach to solving problems.
• Excellent organizational skills, with the ability to prioritize tasks and manage hardware inventory effectively.
• Strong interpersonal skills with a positive and collaborative attitude, allowing you to build strong relationships across teams.
• Resilience under pressure, with the ability to multitask and manage your time effectively.
• Excellent communication skills in English, both written and verbal (additional European languages are a plus).
• Strong problem-solving skills, with a desire to understand and address the root causes of technical issues.
• A passion for learning, with a commitment to staying updated on IT trends and technologies.