Junior Manager, Supplier Experience-Travel and Expense

ROLE PROFILE

Job Title:

Junior Manager, Supplier Experience

Level:

L5C

Reports To:

STP Governance/Transformation Senior Manager

Location

Bangalore

Organizational Context

Enterprise Operations is a multi-functional shared service centre that is managing DIAGEO-wide transactions across various regions. Processes in scope are: Consumer to Cash, Source to Pay, Financial Control, Planning & Reporting, and Treasury. Business Services is a multicultural, multi-language environment.

Financial

This role will be responsible for ensuring time spent on Projects is allocated on a regular basis in Planview to allow accurate financial reporting against a Project

Market Complexity

The STP Governance & Transformation team has a global remit across STP Systems & Processes servicing most of Diageo's markets and users across all regions including Europe, NAM, LAC, Africa and APAC.

Relationships:

• Cross Business: Global, Regional and In-market Teams, Global IS Community including Programme/Project teams, Project stakeholders as well as other Process teams (Financial Control, E2E Commercial, Data).
• Internal: STP Service Delivery, STP Governance, STP Systems Admin teams across Budapest, Bogota, Bangalore, Nairobi and Manila.
• External: 3rd Party IS Service providers (eg. Infosys, TCS)

These relationships will encompass people based in a variety of locations and across multiple cultures, languages and time-zones.

Leadership Responsibilities

The role is responsible for supporting the efficient delivery of Diageo's Project Portfolio & internal Improvement Pipeline.

The following leadership standards apply:

• Manage people for success - provide support to colleagues
• Be authentic - build good relationships across the STP landscape at all levels
• Find Solutions - Be imaginative in finding solutions to issues & move them to action
• Connect to the Diageo Purpose - Show pride in Diageo; act as a positive representative of the company and our reputation.
• Consistently Deliver Great Performance - Work with your Manager to define clear priorities & objectives. Demonstrate brilliant execution. Understand the controls and governance required in your area.
• Grow Yourself - Develop and apply self-awareness, grow your capability and experience

Responsibilities

The STP Governance/Transformation SME (L5C) is responsible for:

• Supporting the STP Governance Manager to deliver the current & future project portfolio with STP impact
• Providing Business Analysis & SME input to efficiently deliver Projects
• Ensuring Project Delivery is aligned to the STP Global Process Framework
• Support transformation of the existing STP process with their knowledge of the best in class, fit for purpose process'
• Ensuring robust designs and limiting process deviations to only statutory and legal requirements
• Supporting delivery of the internal STP Process Improvement pipeline
• Support process knowledge gaps within the team
• Ability to work effectively across business requirements and technical solutions
• Identifying opportunities for process improvement and pre-empting compliance issues
• Effective Business Partnering with Key Stakeholders across Diageo to ensure the insights into their projects & change requirements

The job holder may be instructed by his/her immediate superior to perform all tasks directly or indirectly related, additional or supplementary to the scope of duties defined in this role profile

Top 3-5 Accountabilities

Delivery of STP related projects assigned:

• Gap analysis is aligned, reviewed & approved
• Future design is robust, aligns to STP Global Process Framework & is reviewed and approved

Support delivery of STP process improvement pipeline:

• Input to & support delivery of the STP Improvement Pipeline
• Understand the future Process Framework of STP

Supporting team in knowledge gaps:

• Provide support to colleagues when required

Champion Compliance agenda across ALL STP Systems & Process

• Ensure all CARM requirements are met for new process designs
• Ensure that all internal system & process control procedures are followed

Qualifications and Experience Required

Key Criteria to be successful in this role:

• Competent in STP systems & processes with good experience on Travel and Expense(T&E)
• Knowledge of STP Governance framework, Controls and Key performance indicators
• Competent in PACE Agile delivery
• Competent in leading Analyze & Design phases of a project
• Basic People Management skills
• Competent in working with remote teams
• Good experience of building, developing and sustaining relationships with key stakeholders
• Proven track record of driving successful change
• Understands the role of Internal controls
• Able to work proactively and effectively in cross functional and global team at all levels in an organization

Skills Required:

• SME expertise in STP Systems (SAP/ Coupa/Newgen/Concur) and T&E process
• Knowledge of ARIS Process Modular preferred
• Project management experience preferred
• Good leadership skills
• Solution oriented approach to challenge existing ways of working and to drive complex changes through effective stakeholder management
• Good communication skills
• Proactive approach with tenacity and drive to succeed
• Ability to motivate others
• Flexible on shift timings / night shift

Flexible Working options / Travel requirements

Per Local Policy

Some travel may be required but not extensive.