Junior Support Engineer

Company Overview

Job Summary
We are seeking a motivated and detail-oriented Junior Software Support Engineer to join our team. In this role, you will support, troubleshoot, and enhance in-house software applications, ensuring smooth functionality and excellent user experiences. This position offers a great opportunity to develop technical expertise, contribute to QA processes, and collaborate with cross-functional teams to design and implement solutions.

Responsibilities:

• Provides daily support for various in-house software applications.
• Troubleshoots development and production issues across multiple environments and platforms.
• Learns and documents application functionality to effectively resolve issues and proposes enhancements.
• Assists the software team with QA processes, ensuring applications meet performance and usability standards.
• Contributes to application development by coordinating requirements, schedules, and activities.
• Works closely with users and subject matter experts to design and troubleshoot technical solutions.
• Participates in team meetings and collaborate with peers to improve processes and outcomes.
• Provides support during software implementations, including occasional weekend availability as needed.
• Responds promptly to management and end-user requests to maintain high levels of satisfaction.
• Maintains and expands technical knowledge through training opportunities.
• Takes the initiative to identify and implement process improvements.
• Performs other duties as assigned to support team goals and objectives.

Requirements:

• In pursuant of or a Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Relevant job or coursework experience.
• Experience with HTML, JavaScript, XML, and CSS.
• Basic knowledge of programming technologies such as C#.NET, ASP.NET, and SQL.
• Familiarity with Microsoft operating systems and MS Office programs.
• Familiarity with Microsoft Azure.
• Strong problem-solving abilities and a passion for learning how things work.
• Excellent communication skills for engaging with both technical and non-technical users.
• Ability to work independently and collaboratively in a team environment.
• Effective multitasking and prioritization skills to balance competing demands.
• Proactive approach to identifying and implementing process improvements.
• Willingness to work occasional weekends to support implementations.

Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! Currently, POOLCORP has over one hundred and twenty military personnel serving on our team. We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions. 

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.

POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.