Knowledge Specialist

About the Role

Join our passionate team as a Knowledge Specialist and play a key role in enhancing the customer experience at Uber. We are seeking a motivated and customer-centric individual to join our US&C Community Operations Content team. Reporting to the Content Manager, you'll collaborate with diverse team members to create and refine engaging content for Help.Uber.com, assist customer support agents, and develop internal knowledge base articles.

This position is perfect for you if you love crafting clear, impactful content, can simplify complex ideas for users, and thrive in a dynamic, fast-paced environment. As part of our team, you'll not only hone your writing and editing skills but also contribute significantly to our mission to offer best-in-class support. At Uber, every day brings new opportunities for growth and innovation.

What You'll Do

Create easy-to-understand, relevant, empathetic content: You will author content used by customers and Uber's customer support representatives in the form of internal blogs, FAQ webpages, and app articles. You will add value by helping our customers to find the right answer in the right place at the right time.

Cross-functional partnership: Maintain a close partnership with knowledge program specialists and key stakeholders to constantly ensure accuracy, relevancy and quality of content

Maintain understanding of knowledge base processes: Stay up to date on the processes and programs that you are creating knowledge updates for in order to retain high levels of expertise

Detail-oriented and organized: Effectively manage and prioritize steady stream of content requests from multiple departments with short, frequently changing timelines

Basic Qualifications

• Minimum of 1 year relevant work experience in technology/information technology
• Minimum 1 year of writing and editing experience in a professional role, preferably in a digital environment

Preferred Qualifications

• Bachelor's degree
• Working in a fast-paced or customer support environment would be an advantage
• Experience writing or editing copy in a professional environment for internal and external users (and the ability to know the difference)
• High level of organization, accuracy and attention to detail, with a self-starter attitude
• Familiarity with Enterprise Content Management Systems (CMS)

For Chicago, IL-based roles: The base hourly rate amount for this role is USD$27.25 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.