Lead Administrator

Position Title

Backup Administrator L2

BAND

Location

India

Department

Infrastructure

Role Summary

As a L2 resource of the Run team, he/she will :

• Take up technical tasks in the ITSM queues to resolve day-to-day BAU / Project Requests and Incidents

• Plan, prepare and execute Change technical tasks in the ITSM queues

• Respond to and resolve alerts from the monitoring management system

• Manage, maintain and operate data backup solution including VTL, PTL, tapes media and encryption devices.

• Manage, maintain and operate data backup replication between Data Centers

• Configure and operate backup software, client agents, backup jobs and tape libraries for new backup requirements

• Perform daily monitoring & reporting of backup jobs, and troubleshoot & resolve backup failures with clients/partners

• Plan, prepare and coordinate with vendors for campaign upgrades for Backup infrastructure

• Perform storage performance analysis and troubleshoot backup-related performance/capacity issues with other teams (Platform, Database, etc)

• Perform basic to intermediate root cause analysis in Incident and Problem tasks

• Identify, assess and remediate vulnerabilities reported by security sources (scan report, pen test, audit finding, etc)

• Plan, prepare, execute and support Data Center maintenance activities

• Plan, prepare, execute and support Disaster Recovery / Business Continuity exercises

• Coordinate and deliver with internal clients/partners and external vendors for hardware break/fix cases, software cases, etc

• Respond to and own L1/L2 escalations

• Engage in taskforce resolution squad in priority incident management / crisis management cases

• Document, review, maintain and share technical information and write-up (primarily, SOP) as part of Knowledge Management

• Extract and prepare data needed for reporting and dashboard (capacity planning, health checks, IT controls, compliance, audit, etc)

• Engage in Service Improvement review and actions plan

Technical Expertise

• Backup Software - Dell Networker, Avamar / Cristie, CA Arcserve (lesser extent)

• Hardware - Dell DataDomain, HPE StoreOnce, Oracle StorageTek SL8500, Quantum Scalar i500, HPE StoreEver MSL

• NDMP backup, SAN (LAN-free) backup

• Backup cloning, staging and replication operations

• Backup appliances operations - VTL and PTL

• Backup tapes media operations - inventory, rotation, recall

• Backup failover/failback in Disaster Recovery operations

• Basic working knowledge of Windows and Red Hat Operating Systems and backup-related configuration parameters

• Scripting / automation experience in Unix/Linux

• Work with tools such as CyberArk (privileged access management), OMI suite (events/alerts management)

Shift / Oncall & Weekend Support

Flexible to work on shifts / weekends / Oncall support as followed.

Shift Timings in IST :

• Early Morning Shift - 4:30AM to 1:30PM

• Morning Shift - 6:30AM to 3:30PM

• Afternoon Shift - 11:30AM to 8:30PM

• Evening Shift - 2:30PM to 11:30PM

• Afternoon Shift 1 - 12:30PM to 9:30PM

• Evening Shift 1 - 3:30PM to 00:30AM

• ** Daylight saving ends period - end Oct to end Mar every year

• Saturday Shift - 11:30AM to 8:30PM

• Shift potentially added to cover Saturday planned activities. Staff will perform the standard work hours per week (Monday - Saturday). Shift arrangement and hours to be finalized.

Oncall Support : To provide Oncall support services on rotational basis

• 11:30PM to 4:30AM on weekdays after end of the Evening Shift work (Apr to Oct)

• 00:30AM to 4:30AM on weekdays after end of the Evening Shift 1 work (Nov to Mar)

• Both Saturday and Sunday from Saturday 00:00AM to Monday 4:30AM

Weekend Support : Mandatory to work on every 3rd Saturday of every month

Public Holiday Support : Paris (Client) Holidays will be followed as public holidays

Process & Tools

• ITSM tool - Service Now as Ticketing tool for INC/SR/Change/Problem tickets

• Basic knowledge on ITIL Process & Practices

Educational Qualifications

• Bachelor's degree or Master's degree in Information Technology or pertinent programs

Key Competencies:

• Minimum 6 years of relevant hands-on work experiences

• Solution-focused with excellent problem solving and analytical skills

• Ability to work in a flexible and constantly changing environment

• Effective teamwork and collaboration

• Good oral and written communication skills in English

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