Lead Data Support Engineer

We are seeking a highly capable Lead Data Support Engineer to coordinate support activities for an extensive data platform solution, utilizing a DevOps approach where development teams are also involved in support tasks.
The ideal candidate will provide leadership and technical expertise to enhance system efficiency, automation, and customer satisfaction.
Unlock the potential of remote work in Kazakhstan, giving you the flexibility to work from home or access our offices in Astana, Almaty or Karaganda.

#LI-DNI

Responsibilities

• Identify automation and improvement opportunities, collaborating with the project team on implementation
• Oversee incident and problem management by project teams to ensure quality and success
• Assist with troubleshooting issues across teams
• Represent the support team in front of customers
• Serve as the primary escalation point for end users
• Assess user satisfaction and collaborate with users to pinpoint improvement areas
• Establish and lead a continuous improvement process
• Allocate proper capacity for support, root cause analysis, problem management, and continuous improvement activities
• Perform basic troubleshooting to determine the area of responsibility
• Contribute to automation and self-service initiatives

Requirements

• Minimum of 5 years of experience in a similar role or data support environment
• Proficiency in Snowflake, Dagster, and SQL
• Background in Python, GitHub (including actions), and ADO
• Skills in Power BI
• Expertise in incident and problem management
• Understanding of customer satisfaction assessment
• Capability to act as a support representative and escalation point
• Flexibility to use various technologies and tools as per project requirements

Nice to have

• Experience with AWS Glue

We offer

• We connect like-minded people: :
  • Delivering innovative solutions to industry leaders, making a global impact
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
  • Opportunity to work abroad for up to two months per year
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events
• We invest in your growth: :
  • Leadership development, career advising, soft skills and well-being programs
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly
  • Free English classes with certified teachers
  • Discounts in local language schools, including online courses for the Kazakh language
• We cover it all: :
  • Participation in the Employee Stock Purchase Plan
  • Monetary bonuses for engaging in the referral program
  • Medical & family care package
  • Six trust days per year (sick leave without a medical certificate)
  • Coverage of psychology sessions of your choice
  • Benefits package (sports activities, a variety of stores and services)

EPAM is a team of technologists and innovators united by a passion for technology. In Kazakhstan, we operate across all cities with offices in Astana, Almaty, and Karaganda and work with the world's leading companies from different industries. In 2023, EPAM received the Export Excellence Award at the esteemed Digital Bridge Awards, showcasing our commitment to excellence and innovation.