Lead Implementation Manager

Company Overview
Closinglock is modernizing the real estate world's way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud. We act in the long-term best interests of our customers by understanding their problems. When our customers win, we win. To date, we have protected over $250B+ in funds related to residential property transactions. Closinglock's platform has been used by clients in all 50 states and across 42 countries.
Closinglock was founded in 2017 by Andy White, CEO, and his wife, Abigail White. The company is headquartered in Austin, TX, with an office in downtown Austin. Today the company has grown to 35+ employees across product & engineering, sales, partnerships, customer success, marketing, and finance.
Mission: Simplify the real estate closing experience for all parties
Vision: Provide a secure and efficient transfer of data and funds
The inherent value of what we offer with our fraud prevention platform and modern payment solution for real estate is protecting a homebuyer's largest investment in their life.
We are rapidly growing our team and are looking for more incredible talent. Our current team is built of top performers from world-class companies, and we will continue to hire that way. We firmly believe that top performers want to work with other top performers. We have a lot of fun at work because we trust each other and respect each other's talents, abilities, and experiences. We are hyper-focused on a common vision, and our company strength is based on the unparalleled quality of our team. There is no limit to what we can accomplish together!
Check out our website to learn more about our company.
Closinglock is looking for a Lead Implementation Manager to join our team. This individual will manage a growing team of 4 Implementation managers while managing their own select book of business to successfully onboard customers on to Closinglock's platform. They will own the client onboarding experience by planning, executing, and coordinating Closinglock and client activities, tracking progress, and managing risks throughout the implementation phase.
What you'll do:

• Lead a growing team of Implementation Managers to successfully help clients to create and execute implementation plans that are completed within a deadline and with the highest customer satisfaction
• Report and manage key implementation metrics including customer adoption, time to value, and implementation bandwidth
• Manage your own select book of business with some of Closinglocks largest customers.
• Drive key activities during the implementation process to train our clients and drive the adoption of our platform.
• Coordinate internally with our Sales and Product teams to complete account creation and setup to drive usage during implementation.
• Develop and maintains expertise on the Closinglock platform.
• Follow established standard procedures, ensuring consistency from implementation to implementation.
• Work closely with company leadership to constantly evaluate and improve the onboarding experience.
• Provide end-user training via Zoom and on-site with customers.

What we're looking for:

• 4+ years of experience in implementing B2B SaaS software solutions
• Experience working on or ideally managing a high performing team
• Proven project management experience with success in managing deadlines, customers, and schedules
• Strong client and relationship focus with proven ability to build and develop effective relationships with staff at all levels
• Tech savvy - previous experience in a technical role a plus
• Self-starter with excellent communication skills
• Ability to work with multiple groups, including internal and external teams, and manage expectations
• Past experience in the real estate or title industry is a huge plus but not a requirement
• Travel required up to 15%

This is a full-time, in-person position in our Austin, TX office.
Perks & Benefits
At Closinglock, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs. These benefits include:

• Work-life balance
• Competitive Salary
• Equity compensation
• Medical, Dental, and Vision Insurance
• Unlimited PTO
• 401k
• Monthly team get-togethers (Lunches, social events, sports outings, etc)

Closinglock is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.