Lead Manufacturing Specialist - Production Quality

Job Description Summary

This role to deliver the Systemic & operational customer Quality topics to ensure the highest customer satisfaction and improve the NPS.
Focused on daily routine deliverables on customer quality KPI (Net Promoter Score (NPS), Say/DO ratio (SDR), Customer Defect rate (CDR), Cost of Quality, 8D), customer RCA, Cost effective resolutions, Monitor E&C Quality & Continuous improvement, Field milestone process audits & analysis and customer meetings/field visits.

Job Description

Roles and Responsibilities

• Post sales operations - Customer complaints & Issue resolution
• Measures, analyses and reports customer Quality KPI's (ACT, CDR & SDR, Filed FPY - HV/PD, NCP, CoPQ, FIP, ECN's)
• Customer satisfaction by timely resolutions and cost effective
• Product failure analysis and report for product/process improvement
• Establish and ensure the implementation of the GE Quality Plan and customer Field (Project) Quality plan
• Define and ensure the E&C quality gate reviews/audit at Project stagewise, monitor corrective actions
• Manage project NCP, perform root cause analysis (RCA), CAPA implementation and lead other quality related engagements.
• Drive the implementation of the Quality Strategy to optimize the use of resources consistent with the overall targets and establish objectives.
• Coordinate the delivery of the Quality Contractual Documentation to meet the project timeline.
• Ensure that Return of Experience (RoE) of similar projects are converted into documentation and communicate to CFT
• Continuous Improvement mind set to recommend, request and implement actions for improvement to prevent non-conformities and improve process performance based on site audits.
• To have systematic control on the project tools & tackles, test equipment's health check by periodic audit and calibrations.
• Liaising with external parties customers, suppliers and subcontractors on matters related to customer Quality.
• Team work - work as a member of project team.

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• Graduate Engineer certificate in the discipline Electrical or mechanical
• More than 10 years of experience in Quality
• Exposure to Field audits, ISO 9001/ISO 14001/OHSAS 18000
• Knowledge of PFMEA, Six Sigma
• Knowledge of Problem-Solving Methodologies and Tools
• Customer focused
• Excellent liaison attitude
• Exposure or expertise in HV/EHV Power generation / Transmission / Distribution industry switchgear ( advantage SF6 products) voltage up to 800KV products

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.
  
  Note:
  
  To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.