Lead ServiceNow Engineer

We are looking for an experienced and dedicated Lead ServiceNow Engineer to join our team.
In this role, you will be responsible for technical supervision, solution design, and hands-on development as part of a greenfield ServiceNow ITSM implementation project. Your work will include the creation of both a front-end portal and corresponding backend modules. This is a great opportunity for a knowledgeable professional who is ready to take on leadership duties and guide a team through a major IT service management implementation.
This position offers remote setup with the flexibility to work from any location in Kazakhstan, whether it's your home or well-equipped offices in Astana, Almaty or Karaganda.

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Responsibilities

• Lead and manage a small implementation team, while providing technical guidance and support
• Architect and design comprehensive solutions on the ServiceNow platform
• Ensure the solution's alignment with business requirements and industry best practices
• Execute hands-on development including customization, scripting, and configuration of ServiceNow
• Oversee code quality and implementation of development standards
• Collaborate with stakeholders to convert functional requirements into technical solutions
• Perform code reviews and troubleshoot any technical issues that arise during implementation
• Stay updated on ServiceNow capabilities and continuously work towards improvements

Requirements

• Hands-on experience with ServiceNow, including front-end portal and corresponding backend modules
• Proven track record of leading and managing a team implementing end-to-end ServiceNow ITSM solutions
• Expertise in the technical areas of ServiceNow ITSM such as solution design, development, scripting, and configuration
• Strong understanding of ITIL processes
• Excellent problem-solving skills, including experience with code reviews and troubleshooting during the implementation phase
• Exceptional communication skills with the ability to clearly explain complex technical concepts
• English B2 and above

Nice to have

• Up-to-date ServiceNow certifications

We offer

• We connect like-minded people: :
  • Delivering innovative solutions to industry leaders, making a global impact
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
  • Opportunity to work abroad for up to two months per year
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events
• We invest in your growth: :
  • Leadership development, career advising, soft skills and well-being programs
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly
  • Free English classes with certified teachers
  • Discounts in local language schools, including online courses for the Kazakh language
• We cover it all: :
  • Participation in the Employee Stock Purchase Plan
  • Monetary bonuses for engaging in the referral program
  • Medical & family care package
  • Six trust days per year (sick leave without a medical certificate)
  • Coverage of psychology sessions of your choice
  • Benefits package (sports activities, a variety of stores and services)

EPAM is a team of technologists and innovators united by a passion for technology. In Kazakhstan, we operate across all cities with offices in Astana, Almaty, and Karaganda and work with the world's leading companies from different industries. In 2023, EPAM received the Export Excellence Award at the esteemed Digital Bridge Awards, showcasing our commitment to excellence and innovation.