Lead Web / Mobile Application Support Engineer

Are you an experienced engineer who enjoys working with diverse technologies? Are you confident in navigating the realm of micro-services and architectural patterns?

In this exciting role, you would be central in creating tools that aggregate results of different types from multiple sources. This position provides a unique opportunity to showcase your technical abilities and contribute to the success of our innovative applications.

If you are tech-savvy, meticulous and ready for a long-term commitment, we welcome you to join our dedicated team as a Lead Web / Mobile Application Support Engineer.
Feel free to work remotely from anywhere across Montenegro or connect with colleagues at our Herceg-Novi and Podgorica offices.

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Responsibilities

• Run Kubernetes components
• Manage application and system monitoring, troubleshooting and fixing issues and bugs
• Oversee mobile client application troubleshooting for both iOS and Android systems
• Engage with customers via calls or chat to resolve their problems online
• Showcase comprehensive hands-on expertise in micro-services and architectural patterns
• Work proficiently with App Insights and Log Analytics
• Develop new and modify existing queries and alerts in Azure Monitor
• Write SQL queries and set up, monitor alert notifications
• Document RCA (Root Cause Analysis)
• Automate maintenance operations using scripting languages: PowerShell, Bash, Kusto Query Language

Requirements

• Significant practical experience in technologies such as AKS, Application Gateway, Kubernetes and Azure SQL Server
• Proficiency in App Insights and Log Analytics
• Experience in ITSM (Incident, Problem and Change Management)
• Excellent professional writing skills for maintaining technical documentation

Nice to have

• Background in scripting languages such as PowerShell, Bash, Kusto Query Language
• Skills in Dynatrace and ServiceNow

We offer

• Engineering Heritage. Best-in-class experts sharing a culture of engineering excellence and tackling complex engineering challenges for over 30 years
• Advanced Tech Stack. Innovative projects where you can apply or enhance your expertise in Cloud, Data, AI, and other emerging technologies
• World-Class Clients. Work closely with 295+ of the Forbes Global 2000 on creating disruptive solutions that make a global impact
• Professional Growth. Exceptional support for career development with comprehensive resources for upskilling or reskilling in pioneering practices
• GenAI Community. Strong AI competencies with 600+ experts across 55+ locations driving GenAI-enabled transformation journeys
• Entrepreneurial Culture. If you're passionate and dedicated to improving business transformation, we provide the support you need to bring your ideas to life
• Hybrid Setup.The flexibility to work from any location in Montenegro, whether it's your home or our dynamic offices
• Other Benefits. Corporate health insurance and the possibility of buying private health insurance for the family at a corporate price

EPAM is a leading global provider of digital platform engineering and development services. For over 30 years, our team has helped leading brands navigate the waves of digital transformation, building solutions that help them stay competitive through constant market disruption.