Learning and Development Specialist

Job Description

O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.

Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies.

Hybrid Work Schedule-Monday thru Wednesday in office, Thursday Friday from home.

Join us as we help people all over the world thrive at work. Here is where we need you most:

Learning and Development Specialist, Client Success

Summary

Using adult learning principles, the Learning and Development Specialist is responsible for successfully developing, documenting, and administering engaging learning experiences for new hires, new processes, and new technologies.

Essential Duties and Responsibilities

• Foster a positive training and learning culture throughout the Client Success Department by utilizing adult learning principles and practices.
• Develop, document, and administer initial onboarding training for all new Client Success (CS) team members.
• Openly communicate and partner with CS leadership regarding individual team member competency, successes, challenges, and concerns.
• Partner with internal team members and SMEs to develop, document, deliver, and coordinate standard training plans and curriculum for Client Success Specialists which may include 30, 60 or 90 day learning and development plans.
• Develop and document proof of proficiency and certification for appropriate tasks/functions.
• Partner with Process Owners and CS Leaders to identify training gaps and needs, develop plans to meet the needs.
• Oversee, coordinate, and facilitate ongoing department and role training as needed.
• Develop and maintain a learning management system, training documentation and lesson plans.
• Administer and manage training curriculum via Bridge, Confluence, and other technologies as appropriate. Become an SME for these technologies.
• Assist with the content development and training of new technology releases, enhancements, tools, skills, etc.
• Participate in department training priority meetings, determine training schedules and resolve scheduling conflicts
• Additional responsibilities as assigned.

Job Requirements

Education Experience:

• Bachelor's Degree and two years of work-related experience
• Teaching or training experience
• Group facilitation experience
• Familiar with technology; preferably Microsoft Suite, Bridge, Confluence
• Document preparation and presentation experience
• Proficient in Zoom presentation, reporting, polling, etc.
• Experience involving one on one feedback and employee development
• Working knowledge of Client Success systems and processes preferred: Configurator, SAP, eCCC, Implementation, eClientLink, NTP, JIRA, Confluence, NUXEO, CRM and Account Management
• Understanding of adult learning principles

Skills and Abilities:

• Strong written and verbal communication skills
• Collaborative scheduling and coordination
• Project Management
• Exemplifies the Client Success Guiding Principles
• Energizing personality and attitude towards success
• Love for learning and development
• Attitude of caring and supporting others
• Proven ability to listen, learn, and act
• Self-directed; sees a need and fills it
• Dynamic presenter facilitator