Local Account Manager

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

Scope of Position:

To create a unique Expeditors customer experience through total ownership of and accountability to: • Understand global customer's profile, needs and expectations. • Retain existing business and continuous pursuit of global business development • Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide

SYSTEM & TOOLS & ACCOUNT ADMINISTRATION

• Proper Customer Organization structure in CRM following the company's global standards
• CRM input and management ensuring data integrity at all times.
• Assist in creating and maintaining Customers SOPs and ensure full ownership of tactical responsibilities by operation and customer service teams
• Set the right expectations internally as well as externally with the customers
• Leverage and implement Expeditors reporting tools and value add solutions internally and externally with all selected customers
• Evaluate their usage and quantify their cost savings/cost avoidance
• Utilize corporate approved templates and presentations and customize when necessary

RETENTION

• Establish proper customer business mapping to ensure complete understanding of customer's global business, stakeholders, spending, strategy, goals, etc.
• Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals.
• Ensuring global visibility and collaboration across Expeditors network (Strategic updates, KPls, service deliverables, initiatives, etc. )
• Penetrate customers organizational structure at all levels, developing relationships beyond the main point of contact at all locations
• Initiate value added solutions based on Expeditors service offerings and technology.
• Ensure and drive the appropriate global alignment and engagement with the customer through meetings and reviews

DEVELOPMENT

• Pursue a larger global wallet share with all customers, while promoting up and cross selling with all customers at all locations
• Collaborate with the various departments and branches through regular meetings and joint calls to promote existing and new service offerings at all locations
• Ownership, accountability, and ongoing management of global pipeline and opportunities to ensure a healthy growth potential and faster business closure
• Promote Expeditors marketing activities and customer events
• Schedule regional & international travel when necessary to address global business need and growth potential
• Continuous review of customers revenue report and analysis aimed at identifying “at risk” customers and negative trend

MEASUREMENT OF SUCCESS

• Annual performance review
• Has an active sales pipeline for most customers.
• Global revenue development and product diversification of district owned accounts
• Ratio of unplanned customers lost
• CRM data integrity and timeliness
• Customer meetings and reviews as required

Qualifications

• University or equivalent business qualifications 
• Minimum 3 years Expeditors or industry experience
• Proven work experience in business development
• Knowledge of Expeditors product and services
• Knowledge of required Expeditors operating systems
• Computer Skills: Proficient in MS Office and CRM software
•  Strong presentation skills
• Proven project management skills
• Strong analytics skills
• Ability to perform and meet KPI requirements
• Proven problem solving and interpersonal skills
• Charismatic with an ability to connect

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Shift: Monday - Friday (08:00pm - 5:00pm) 

Position Type: Exempt; Not eligible for overtime pay

Reporting Structure:  District Customer Retention and Development Manager