Mail Operations Clerk

Description and Requirements

The Mail Operations Clerk is responsible for performing various tasks which may include routing, distributing, printing and mailing correspondence, shipping & receiving parcels, and/or working with third party vendors to process incoming and outgoing correspondence. The Mail Operations Clerk adheres to all departmental processes and procedures on a day-to-day basis to meet all Service Level Agreements (SLAs).

Duties and Responsibilities

• Meet departmental goals regarding productivity, quality, timeliness and accuracy to meet SLAs.
• Complete work per policies and job aids.
• Provide a high level of customer service.
• Perform quality checks on letters to make sure the letters are accurate in terms of address placement, missing addresses and relabel the letters as needed.
• Process printing and mailing for print jobs in addition to Ad-Hoc manual mailings for various departments.
• Route and distribute incoming and returned mail.
• Ship & receive parcels
• Work with third party vendors to manage incoming and outgoing correspondence.
• Reach out to the appropriate individuals as necessary to resolve discrepancies.
• Identify and recommend process improvements.
• Comply with HIPAA guidelines and maintain confidentiality of member, provider, and departmental information. Adhere to state and federal compliance and regulatory guidelines.
• Perform additional duties as needed or assigned.

Minimum Qualifications:

• High school diploma or GED from an accredited institution.

Preferred Qualifications:

• Work experience requiring attention to detail performing quality checks and proofreading.
• Work experience requiring prioritization and follow through on assigned tasks.
• Experience troubleshooting or explaining basic Printing hardware and software errors and work with a Technician remotely to perform step-by-step repairs.
• Microsoft Excel experience including edit, search, sort/filter, format using pivot tables to locate information.
• Data entry experience with Microsoft Excel and other database systems/ applications.
• Work experience in a healthcare environment.

Compliance & Regulatory Responsibilities: Noted Above

License/Certification: N/A

Hiring Range:

• Greater New York City Area (NY, NJ, CT residents): $34,403 - $43,680
• All Other Locations (within approved locations): $32,802 - $41,600

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

The hiring range is defined as the lowest and highest salaries that Healthfirst in "good faith" would pay to a new hire, or for a job promotion, or transfer into this role.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.