Managed Service Manager

As a Managed Service Manager, you will have the opportunity to work for global organizations alongside a multi-disciplined team of Strategy, Digital, and Technology professionals to bring the best of Avanade to our clients.

Together with our talented international colleagues, we focus on connecting the needs of businesses with the new possibilities that come with technological progress. Because that's where the real challenges are: inventing and testing things that have never been tried before, getting new applications ready for roll-out, and ultimately guiding clients to select and implement the right technologies - including state-of-the-art Security solutions - to transform their businesses.

What you'll do

* Act as a delivery lead and project manager to ensure the quality of the delivery and the respect of milestones, planning, finances

* Draft regular status reports about KPIs/SLA fulfillment
* Organize scrum ceremonies, remove blockers from the development team
* Accountable for all divergence regarding the expected quality
* Present regularly the activity reports and the Service improvement plan to the Customer
* Service Management and resource planning

Skills and experiences

* 6-12 years in IT Service Management, developing processes, reports, and applications for specific service domains.
* Experienced project manager and Scrum Master with over 5 years of hands-on Scrum experience.
* Knowledgeable in Scaled Agile practices (SAFe, LeSS) and Agile methodologies (Kanban, Lean, XP).
* Practical experience with Cloud Managed Services (Azure, AWS, GCP) and understanding of networking, hosting, and big data concepts.
* Practical experience engaging with DevOps teams, tooling, and practices

About you

* Master's Degree in computer science or related field or equivalent professional experience

Certifications
* PMP, PM² or Prince2 certified
* Agile Scrum certified
* ITIL certified (ITIL V3 or later)
* Any cloud foundation certifications

* Effective communicator, capable of working with both technical and non-technical staff at all organizational levels.
* Strong leadership, customer service skills, and experience leading Scrum teams, including remote teams and external dependencies.
* Fluent in English

Enjoy your career

Some of the best things about working at Avanade

* Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
* Real-time access to technical and skilled resources globally
* Dedicated career advisor to encourage your growth
* Engaged and helpful coworkers genuinely interested in you

Find out more about some of our benefits [1] Employee Benefits at Avanade | Avanade

A great place to work

As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our [2] Inclusion & Diversity page.

Create a future for our people that focuses on

• Expanding your thinking
• Experimenting courageously
• Learning and pivoting

Inspire greatness in our people by

• Empowering every voice
• Encouraging boldness
• Celebrating progress

Accelerate the impact of our people by

• Amazing the client
• Prioritizing what matters
• Acting as one

Learn more

Interested in knowing what's going on inside Avanade? Check out our blogs:
[3] Avanade Insights - exchange ideas that drive tomorrows innovation
I[4] nside Avanade - explore what life is like working at Avanade

References

Visible links
1. https://www.avanade.com/en/career/benefits
2. https://www.avanade.com/en/about-avanade/inclusion-and-diversity
3. https://www.avanade.com/en/blogs/avanade-insights
4. https://www.avanade.com/en/blogs/inside-avanade