Managed Services Salesforce Technical Business Analyst

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Minimum Degree Required
Bachelor's Degree

Minimum Year(s) of Experience
3 year(s)

Certification(s) Required

Salesforce.com Certified Administrator, and/or Salesforce.com Certified Developer, Salesforce.com Certified Sales/Service Consultant

Preferred Fields of Study
Computer and Information Science,Management Information Systems

Certification(s) Preferred

Agile, SCRUM, SAFe

Preferred Knowledge/Skills

Demonstrates proven thorough knowledge and acumen specific to understanding underlying client business problems and developing Salesforce technology-enabled solutions that addresses the needs of large organizations, including the following areas:

• Implementing technology solutions to help streamline organizational needs and meet legal-related and industry-specific compliance standards and regulations;
• Possessing experience in Health Services sector preferred;
• Understanding and solving business and technology challenges related to the implementation of CRM technologies, delivering Service and Contact Center oriented, Salesforce platform solutions; and,
• Designing and developing platform-based applications that meet client business needs. Demonstrates some proven success and thorough abilities to learn and perform in functional and technical capacities in the following areas:
• Demonstrating experience with system application implementations, software configurations or other related coding in the following Salesforce CRM technological product suites, Service Cloud, Experience Cloud, Omni-Channel, Einstein/AI;
• Applying experience with software configuration, Flows, Apex coding, or Visualforce coding experience in Salesforce.com;
• Working in regulated environment, with experience performing full lifecycle SQA (Software Quality Assurance) processes for a validated system application;
• Demonstrating experience in a fast-paced Agile environment, understanding business requirement, writing epics and user stories, and coordinating solutioning by offshore and nearshore development resources;
• Utilizing third party integrations and functionality and the impact of these integrations;
• Utilizing PC applications (i.e. Microsoft Word, Excel, PowerPoint and Project) and business levels of fluency in multiple languages to write, communicate, facilitate, and present cogently, emphasizing the ability to capture clients' needs and understand their systems enough to be able to translate those needs in to system functionality; and,
• Producing deliverables in a diverse, fast paced environment, working effectively across teams and juggling multiple projects and initiatives simultaneously.

Demonstrates some proven success and abilities as a team member:

• Understanding personal and team roles;
• Contributing to a positive working environment by building relationships with team members;
• Seeking guidance, clarification and feedback; and,
• Providing guidance, clarification and feedback to less-experienced staff

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

The salary range for this position is: $58,000 - $161,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance