Manager, Client Solutions - FreeWheel

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Manages a team responsible for the successful implementation of FreeWheel technology offerings and documentation of the technical specifications. Ensures team acts as the primary externally-facing technical specialist for the scoping, integration, activations and overall execution of projects which extend client use of FreeWheel advertising products. Ensures staff are properly trained against a given range of product specializations and new products, enabling activations to be completed quickly, efficiently and at a high level of quality. Develops processes and procedures to drive department efficiencies. Partners with leaders in other departments and teams to achieve goals. Provides guidance and mentorship to team members to develop their own career goals and achieve growth. This manager will lead a team of solutions engineers focused on a wide array of FreeWheel distributor clients. In addition to core responsibilities, to be successful in this role the manager must be able to demonstrate the following: -Deep understanding of Advertising Technology and FreeWheel products specifically -Awareness of vendors and competitors in Adtech. Ability to articulate industry trends and themes -Business understanding of various distributors and their advertising models; responsibility over this team includes Telcos, QAM STB Operators and Canoe Ventures. -Ability to utilize operational tools to improve team processes, including driving adoption and buy-in from team members and other departments Strong understanding of company culture demonstrated consistently through actions -Leading through empathy for their team members, understand their needs, and showing genuine concern for their wellbeing

Job Description

Core Responsibilities

• Manage a team of engineers working toward the activation of new product integrations for a defined set of clients, ensuring proper requirement gathering, client-specific solution development, technical configuration, quality assurance and client education. Ensures team preparedness and effectiveness for escalation and direct resolution of blockers and conflicts rising from team's project execution.
• Ensure team's ability to provide excellent technical guidance for clients' broader use of products and technical vetting for proposed usage of new products, acting as the primary technical liaisons for assigned accounts and client prospects, includes technical demonstrations.
• Oversee product-development-aligned resources in the implementation of best practices, technical documentation and internal training curriculums for the servicing of new products and product features. Recommend changes in operational strategies, policies and procedures to the proper decision-makers.
• Ensure proper team staffing and training for a set of assigned product areas, working with revenue team's management to prioritize project staffing when resources are constrained.
• Ensure escalation and resolution of high-sensitivity technical support tickets for in-production integrations related to team's accounts.
• Manage team performance and workload, identifying and addressing risks and opportunities in servicing key accounts, working toward maximization of soundly completed projects as a measurement of increased product usage by the client.
• Oversee the hiring and onboarding as well as ongoing training and progression of all team members.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Salary:

Primary Location Pay Range: $116,498.99 - $174,748.48

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.